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[Resolved] Some parts of the admin area are displayed in the wrong language

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where some elements in the WordPress admin area are displayed in Serbian instead of English, despite the user's language being set to English.
Solution:
1) We recommend checking if the issue persists in a minimal environment. Please follow these steps:
- Deactivate all plugins except for WPML CMS and String Translation.
- Switch to a default WordPress theme, such as Twenty Twenty-One.
- If the issue resolves, reactivate the plugins one by one to identify the one causing the issue.
Please ensure to back up your database before performing these tests.
2) After the above test, the problem was caused by the "WP Data Access Premium" plugin.

If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 1 reply, has 0 voices.

Last updated by goranS-2 1 week, 3 days ago.

Assisted by: Osama Mersal.

Author Posts
February 5, 2025 at 9:20 am #16669590

goranS-2

Background of the issue:
I am trying to ensure that all elements in my WordPress admin area are displayed in English, as my user has selected English as their language. The default language for users of the website is Serbian. All plugins and WordPress core are up to date, and there is no caching plugin on the website. I have tried clearing the cache from WPML > troubleshooting.

Symptoms:
Some elements in the admin area are displayed in Serbian instead of English.

Questions:
Could you please take a look and help me with issue of some elements of WordPress admin area being displayed in wrong language?

February 5, 2025 at 11:13 am #16670547

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) Could you please check if the issue persists in a minimal environment by following these steps?

1- Deactivate all the plugins except WPML CMS and String Translation.
2- Switch to a WordPress default theme like Twenty Twenty-one.

If the issue is gone, activate them one by one to see which one is causing an interaction issue.

❌ Please backup your database before the above test ❌

2) It's not related to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

Best regards,
Osama
February 5, 2025 at 12:56 pm #16671174

goranS-2

Hello Osama,

I found the problem. Problem was in another plugin called WP Data Access Premium.

Thank you for your assistance.