Split: Need Help Setting Up Alternate URLs (UK/AU) Without Translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
After duplicating a WooCommerce product using WPML, the translated product URL leads to a "Too Many Redirects" error, and the content area and slug field in the editor are empty, making the product inaccessible and uneditable in the secondary language.
Solution:
We have split the original ticket to address the issue separately according to our support policy. To proceed, please provide the URL where the issue is visible. Additionally, share your site's access credentials in a private message so we can reproduce the issue and check the configuration. Ensure you have created a full site backup before proceeding, which you can restore if necessary.

If this solution becomes irrelevant due to updates or does not apply to your case, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

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This topic is split from https://wpml.org/forums/topic/need-help-setting-up-alternate-urls-uk-au-without-translation/

Tagged: Documentation request

This topic contains 1 reply, has 0 voices.

Last updated by Carlos Rojas 1 week, 4 days ago.

Assisted by: Carlos Rojas.

Author	Posts
June 11, 2025 at 9:30 am #17124720
itA-15	Hi, I am encountering a critical issue after duplicating a product using WPML on my WooCommerce website. After duplicating the product into another language: The translated product URL is generated, but accessing it leads to a "Too Many Redirects" error. When I open the translated product in the editor, the content area is completely empty, and the slug field is also blank. As a result, the product cannot be accessed or edited correctly in the secondary language. Steps Taken: I have already flushed permalinks by saving Settings → Permalinks. I cleared all caches (including plugin and server-level cache). I disabled browser language redirection under WPML → Languages. I verified that the product is published and correctly linked as a translation. Despite these efforts, the issue persists. Request: Could you please assist in resolving this redirect loop and help ensure that the duplicated product correctly carries over content and generates a valid slug? Please let me know if you need access details or logs. Thank you for your support.
June 11, 2025 at 9:33 am #17124752
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, I have split the original ticket and created a new one so we can follow our support policy of solving one issue per ticket. 1.- Please share the URL where the issue can be seen. 2.- Also, share the access credentials to the site in your next message, which I have set private. This will allow us to reproduce the issue and check the configuration. Confirm you have created a full site backup that you can restore if necessary.