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[Waiting for user feedback] Strings in string translation do not remain in their correct language
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Elementor users - please update WPML to the latest version to maintain compatibility. More details here - https://wpml.org/changelog/2024/12/wpml-4-6-15-critical-update-for-elementor-sites/
Background of the issue:
I am experiencing an issue with WPML on my site hidden link. Over time, some strings lose their original language and are assigned to another language. This issue mostly occurs with strings from the customizer, although they are registered in XML translation.
Symptoms:
Strings in string translation do not remain in their correct language. For example, 'Mayorista' is Italian but is shown as German. Refreshing the page changes the language displayed.
Questions:
Why do strings lose their original language assignment over time?
How can I ensure that strings remain in their correct language?
Is there a way to fix the language assignment issue for customizer strings?
AH01071: Got error 'PHP message: PHP Warning: Undefined array key "wp_customize" in /var/www/vhosts/berotec.de/httpdocs/wp-content/komponenten/wpml-string-translation/inc/admin-texts/wpml-admin-texts.class.php on line 214; PHP message: PHP Warning: Undefined array key "screen_id" in /var/www/vhosts/berotec.de/httpdocs/wp-content/komponenten/wpml-string-translation/inc/admin-texts/wpml-admin-texts.class.php on line 214'
Thank you for following the steps mentioned in the errata.
Unfortunately, the login information is deleted by the system and I need that to continue the troubleshooting.
I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.
Make sure you set the next reply as private.
Also, I need your permission to copy your website to our server, if ther is a need for further investigation by the second tier support.
I went to WordPress Dashboard > Plugins > Plugin File Editor and from the top right section selected WPML String Translation and checked the file that was mentioned in the errata you talked about.
I found out that the change was not applied, I applied the change.
Did a cache purge, but now I am not sure if the result is correct as I searched for Mayorista but I did not find any.
Would you please check and see if things work ok now? And if not, please tell me which string to check.
Thank you, for the warning you can ignore them at the moment as it will not cause any issues on the current version.
I checked and now see the "Mayorista" in German. May I know what did you do? I want to know the steps as I could not see that in string translation when I changed the code in WPML String translation.
Please tell me the detailed that I need to follow.
Also, I do not have a tool to exclude the orders, do you have such a tool that you can give so we can check Maybe a staging version of the website without the orders so we can check.
As we need to do troubleshooting that can not be done on a live website.
You can set the next reply as private to provide such info.
Strings on both domains were mixed in their languages and were also marked as update needed.
When I pointed the string to the right language, the page reloaded, the language was set right but the string changed from english to german. Now I pointed the english string to the english language, the string switched back to german.
See attachements.
Please note, that I turned off WPRocket, since I wanted to see, if that makes any difference. But it didn't.
Thank you I will wait for a version that contains no sensitive information, but for now, I want to check something with you.
I checked the "admin_texts_astra-settings" text domain and could not find any instance where the issue you described happened.
Can you confirm that? If no, may I have an instance that you have an issue with that specific text domain?
The workaround mentioned in the errata was specifically for scenarios that the Appearance > Customizer option is used. That is why the fix should handle the "admin_texts_astra-settings" text domain.
But for the "admin_texts_*******_user_roles" text domain I need to know which plugin options are that. Is it the B2B Market plugin? Or is it something else?
Hi,
the first 3 attachements are showing the strings from B2B Market plugin. They are the name of user roles.
In picture 1 you can see the Italien strings are pointed to EN and DE. Then I changed the language of the strings and now the connection of the strings to their language is right (although now French and German are shown) but both strings needs an update for their translation.
After I hit the update button, strings appear like it's shown in picture 3.
'admin_texts_astra_settings' attachement shows the strings of the customizer, which originally were all set in the same language (German). After a while, they were mixed up, like it is shown in the screenshot.
Right now it is working, but as a mentioned before, this issue occurs randomly and I'm not able to relate it to another action.
last friday I have corrected the mixed strings from the 'admin_texts_astra_settings'.
This morning they again were mixed up (see attachement) without having changed anything in the customizer.
However, I've cloned my website to a staging enviroment and deleted all user data. So you could now copy this page to your server for further investigation.
Thank you very much, I will report this after copying the website, but before that, would you please test by going to Users > Profile and changing the dashboard language to English?
I did that and checked the Astra-related test and it seems to be working ok.
Is this something that is happening on your user too?
Hi,
I've changed the profile language but the issue with the user roles remains.
However, I can't say if the change of language is affecting the customizer strings.
