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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with translations not appearing for the 'Free Shipping over 40 Euro' line in the header and the 'Our Vision' section in the footer, even though they have been translated in the WPML String Translation.
Solution:
We recommend checking if the header and footer are created using Elementor Pro templates. If so, navigate to WPML > Translation Management, or go to Templates > Theme Builder > Switch to table view > Translate the template to ensure the translations appear on the frontend. For detailed guidance, refer to our documentation on translating Elementor templates: Translating Elementor Templates.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.

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This topic contains 2 replies, has 2 voices.

Last updated by Long Nguyen 9 months, 1 week ago.

Assisted by: Long Nguyen.

Author Posts
May 13, 2024 at 3:05 am #15618288

mariyaG-3

Hello I have several problems,

second one is that the red line in the header of the site
Free Shipping over 40 Euro
didn't translate - same is for the footer of the site -

Our Vision
is to provide you with natural, high-quality supplements crafted exclusively from the purest and carefully selected superfoods, botanicals, vitamins, and minerals that have been scientifically proven to produce real results.

even that I translated them in the String translation in WPML tab,

Can you help me.
Best Regards
Thanks

May 13, 2024 at 3:18 am #15618290

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Here is the new ticket. I suggest you go to WPML > String Translation > Delete the current translation string, make a small change to the original string, re-translate it and see if it helps.

If it does not help, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info.

❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical.

Looking forward to your reply.
Thanks

May 14, 2024 at 3:25 am #15623106

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

The text in the header and footer are created by Elementor Pro templates. Please go to WPML > Translation Management, or go to Templates > Theme builder > Switch to table view > Translate the template to display the translation content in the frontend.

Refer documentation https://wpml.org/documentation/plugins-compatibility/elementor/#translating-elementor-templates

Looking forward to your reply.
Thanks

Obchod – HerbaVitality 2024-05-14 10-13-11.jpg
May 14, 2024 at 2:17 pm #15625968

mariyaG-3

I think that this will do.
Thanks