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This thread is resolved. Here is a description of the problem and solution.

Problem:

The client needs to translate the string 'Pay by Card' but is experiencing issues.

Solution:

We recommend ensuring that the string 'Pay by Card' has been translated via WPML>>String Translation Dashboard. If the problem persists, please follow these steps:

1. Perform a site backup.
2. Navigate to WPML>>String Translation and enable the 'Look for strings while pages are rendered' option in the 'Auto register strings for translation' section at the bottom of the screen.
3. Visit the frontend pages, specifically the Checkout page, to see if the issue still exists. This setting will automatically disable after a few hours but is crucial for identifying the problem in similar cases.

For more detailed instructions, please refer to our documentation on finding strings that don't appear on the String Translation page.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please do not hesitate to open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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Last updated by emanuele 1 month, 3 weeks ago.

Assisted by: Bigul.

Author Posts
December 6, 2024 at 7:17 pm #16487391

emanuele

Background of the issue:
I need to translate the string "Pay by Card" in the French checkout page (hidden link). I found the string in the Admin Texts Translation but it says "This setting is locked by a WPML configuration file."

Symptoms:
The string "Pay by Card" cannot be translated because it is locked by a WPML configuration file.

Questions:
How can I translate the string "Pay by Card" on the French checkout page?

December 7, 2024 at 4:55 pm #16488682

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/

We hope you have translated the string *Pay by Card* from WPML>>String Translation Dashboard.

If you are still having the problem, please visit WPML>>String Translation after a site backup and enable the *Look for strings while pages are rendered* option of *Auto register strings for translation* section(on the bottom of the screen).

Then visit the frontend pages (Checkout) and check whether the issue exists or not. This option will be disabled in a couple of hours automatically. But will help us to track the issue in similar cases.

Refer to this article for more details - https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#enable-auto-register-strings

--
Thanks!

Bigul

December 7, 2024 at 8:14 pm #16488853

emanuele

The issue is now solved thanks