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This topic contains 11 replies, has 2 voices.

Last updated by jiriZ-6 3 months, 1 week ago.

Assisted by: Andrey.

Author Posts
August 26, 2024 at 6:50 pm #16106472

jiriZ-6

Background of the issue:
I updated WordPress and the WPML plugin and translations stopped to work. Only header and blog are translated. Here is the link to site: hidden link Example page where the issue can be seen: hidden link

Symptoms:
Pages are displayed in the original language (English) instead of the translated versions.

Questions:
Why are the translations not working after updating WordPress and the WPML plugin?
How can I fix the issue of pages displaying in the original language instead of the translated versions?

August 26, 2024 at 10:17 pm #16106902

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for contacting WPML support.

Have you taken any particular steps besides updating WPML? Do you remember the last version of WPML before updating it?

Does the same issue persists if you temporarily disable all plugins expect WPML?

Please remember to backup your database before you proceed.

August 27, 2024 at 7:01 am #16107643

jiriZ-6

Initial versions:
Wordpress 6.3
WPForms Multilingual 0.3.5
WPML String Translation 3.2.8
WPML Media 2.7.3
MailChimp for WordPress Multilingual 0.0.3

August 27, 2024 at 7:02 am #16107645

jiriZ-6

It is getting better, I had to reinit translations for some parts and now it looks almost ok

August 27, 2024 at 12:12 pm #16109617

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

I am happy to hear this. I cannot say exactly what happened, but it's possible that a translation memory populates the translations when reopened.

August 27, 2024 at 3:03 pm #16110843

jiriZ-6

We updated MariaDB to version 10.11.6 to meet WPML minimal requirements. My boss wrote me:
"MariaDB is updated now, but the translations - pending review que is empty still. Please try to solve with support"
I found this page (in the attachment). Is anything wrong there? What to do?

AeSTA6B.png
August 27, 2024 at 3:08 pm #16110882

jiriZ-6

Is it possible that this page works fine for me, but it's empty for my boss?

August 28, 2024 at 6:44 am #16112605

jiriZ-6

it looks like translations stop working after deploy
so maybe some files are erased during deploy
if there is some folder with cached translations?
If I translate some strings again, then it starts working

August 28, 2024 at 6:45 am #16112608

jiriZ-6

I attached screenshots of empty pending translations issue.

Only some complete translations are visible

but not all

image (7).png
image (7).png
August 28, 2024 at 7:11 am #16112838

jiriZ-6

.

image (8).png
August 28, 2024 at 11:02 am #16114395

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Have you recently moved your website? If yes, how did you do it? Did you change the domain?

There is no folder containing cached translations.

If you encounter an empty WPML → Translations queue, you may need to configure the language for this WordPress user. You can do this by going to WPML → Translation Management and then clicking on the Translators tab. This might explain why the other user is unable to see the translations.

https://wpml.org/documentation/translating-your-contents/#setting-up-translators

August 28, 2024 at 11:35 am #16114559

jiriZ-6

thanks