[Assigned] Accordion widget is not working properly in the translated page
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Background of the issue:
I am trying to use the WPML plugin to translate an accordion widget on my website hidden link. I have three modules (templates) for the three options of my accordion. In the original language, it works fine.
Symptoms:
In the translated page, the accordion widget shows other characters instead of the expected content.
Questions:
Why does the accordion widget display incorrect characters in the translated page?
How can I fix the character display issue in the translated accordion widget?
Welcome to the WPML support forum. I will do my best to help you to resolve the issue.
This may be a compatibility issue. Are you facing similar issues with any other widgets?
Please try the following steps after a full site backup and make sure the issue exists or not.
1) Upgrade to the latest version of WordPress (6.7.1)
2) Increase the *MaxInputVars* of PHP settings to *10000*. Please check the following article for more details or contact your system admin/hosting provider for this purpose.
hidden link
3) Go to WPML>>Support page, click on the Troubleshooting link (blue link in the middle of the page)
4) On the Troubleshooting page, please click on the following options of the *Clean up* section. Wait for confirmation of processing after each one.
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
- Cleanup and optimize string tables
Thanks for you standard recommendations: I did all but did not fixed my problem that is:
a) In the translated accordion it shows +- before the text
b) The translated accordion cannot be compressed or expanded
The accordion in the original page works perfectly
By the way, I cannot upgrade to WordPress 6.7.1 because a problem with the string translation that it is still not fixed
Thank you for the updates. Please share the URL of the post/page that you list the Accordion Widget.
Also, please fill in the private details fields after a full site backup. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information-sharing policies.
