[Resolved] Activating product options on the product page
This thread is resolved. Here is a description of the problem and solution.
Problem: You are trying to translate products on your website, but the product options are missing on the translated version, making it impossible to order the product. Solution: 1. Edit the product in the default language. 2. Go to the attributes tab. 3. Make a minor edit and update the product. 4. Update the product's translation. 5. Clear the cache and check the product on the front end.
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Background of the issue:
I am trying to translate products on my website. On the Dutch version, the product options are available: hidden link. However, on the English version, the options are missing, and the product can't be ordered: hidden link. This issue occurs on all products with variations.
Symptoms:
The English version of the product page is non-functional because the product options are missing, preventing the product from being ordered.
Questions:
Why are the product options missing on the English version of the product page?
How can I ensure that product variation options are translated and functional on the English version?
Thank you for contacting WPML support. While you wait for one of my colleagues to take this ticket and work on it, let me provide you with the first debugging steps or see if I can help with the issue quickly.
Those seem like the product's attributes.
Have you translated the attributes in WooCommerce -> WooCommerce Multilingual & Multicurrency -> Atrributes tab?
Thank you for your suggestion.
Unfortunately, for the relevant products all product variations are translated.
Please see a backend screenshot attached.
I'm Osama from WPML forums support. I'll be glad to help you today.
I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please back up your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Thank you for supporting.
The problem seems to be resolved, but not on every browser. This might have to do with my cache, so I'll keep an eye on it.
Can you explain what settings you have changed, and how I can prevent this from happening in the future?
1- Edit the product in the default language
2- Edit the attributes tab
3- Make a minor edit and update the product
4- Update the product's translation
5- Clear the cache and check the product on the front end
