Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello Camilla,
I performed the following steps to try to fix the issue:
• Go to WPML -> Support -> Troubleshooting.
• Once on the troubleshooting screen press the following buttons:
- 'Disable cache for language switcher templates'
- 'Clear the cache in WPML'
- 'Remove ghost entries from the translation tables'
- 'Fix element_type collation'
- 'Set language information'
- 'Assign translation status to duplicated content'
- 'Set language information'
- 'Fix terms count'
- 'Fix post type assignment for translations'
Now when I check the activities and group pages in the Swedish version of the site I'm no longer able to experience the blank page.
The groups and activities can be translated going to WPML -> String Translation and searching for the texts. Alternatively you can go to WPML -> String Translation and filter by the string domain buddyboss and buddyboss-pro.
I'd also recommend updating BuddyBoss Platform and BuddyBoss Platform Pro. It seems like there are a few newer versions available, we often work together with the plugin author to provide patches, running a stale version can cause some bugs to happen.
For me the issue is still there
Last night when i checked there was a blank page on the english version and a semi translated version of the swedish (the page titel was translated as well as the blog post titles But the rest in english) and when i clicked ”english” i got a blank page
This morning i check and we re back to the swedish blank pages…
Can it be that wpml is not compatible with buddyboss?
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello Camilla,
Thanks for following up with us.
Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
The plugin BuddyBoss is compatible with WPML, eventually, it might be necessary to make adjustments to assure a full compatibility.
It is possible that the issue is caused due to a conflict. To pinpoint the exact cause, we need to isolate variables by replicating the issue in a sandbox environment.
Sandbox login link: hidden link
Here's what is needed to be done:
1- Install Essential Components Only: In the sandbox provided above, please install your theme and only the plugins necessary to replicate the issue. Avoid importing the entire site. Just a small part of the site where we can see the issue will suffice for us.
2- Set Up the Page and Configurations: Mirror your current setup that's causing the issue, focusing on the dynamic text, we only need the site to be partially replicated up to a point where we can debug this issue.
3- Notify Us Once Done: After replicating the issue in the sandbox, inform us through this ticket so we can proceed with further analysis.
The goal here is to identify if the problem is indeed a compatibility issue, reproducing it in a controlled environment.
We appreciate your cooperation in this matter. Let us know once you've set up the sandbox.
Can you use a clone of the site as a sandbox?
There is one available at sensual-i.se
And you can just let loose on that 😁
How do i give you the login info in a way that isn’t visible to everyone?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
My colleague Mateus is going on vacation which is why I am taking over this ticket.
We do have a partnership with BuddyBoss and I will try to recreate the issue on a new test site. If I can not confirm the issue in a minimal setup on my test site, I will try to take a copy of your site for further debugging.
I need to ask you for some patience on this matter and I will contact you as soon.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
About the Activity Feed:
The translated page is now available: hidden link
Also, here I can see the feed now: hidden link
There was kind of an issue with an available review that was not completed and it seems the job got stuck. This issue appears to be solved now.
You still need to translate some strings by using WPML > String Translation.
For example:
Go to WPML > String Translation and filter for the text domain "Widgets" to translate the section title in the sidebars and footer.
--
Buddy Boss and some other plugins on your site have not been updated for a while.
I would kindly like to ask you to first make sure that all plugins on your site are updated and then test again if you can still replicate the issue, after re-applying the translations for the affected contents.
If you still run into further issues, please let me know and I will be available to assist you.
