This thread is resolved. Here is a description of the problem and solution.
Problem: The client was experiencing an issue where the brand page could not be found when accessing it through the specified URL. The expected brand pages and their products were not displaying, showing an error message instead. Solution: We identified that the issue was related to the URL structure and the translation settings within WPML. Here are the steps we took to resolve the issue: 1. We navigated to WPML->String Translation to locate and delete the existing brand strings. 2. We then re-scanned and re-translated these strings to ensure they were correctly set up. 3. We adjusted the permalink settings from Chinese to English in WP->Settings->Permalinks, which was initially not taking effect likely due to caching issues. These steps resolved the brand page not found error, and the correct URLs began to function as expected.
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Background of the issue:
I am trying to view a brand page by going to Products >> Brands, selecting one of the brands, and viewing its page. The issue can be seen at this link: hidden link
Symptoms:
I expected to see the brand page and its products, but instead, I got an error message: 'Oops! That page can’t be found.'
I haven’t used a custom structure or third-party plugins to modify the URL structure.
I understand that changing the URL structure could cause unexpected issues, so I have never used related plugins.
Even when I access the brand page from the backend, it still shows “Page can’t be found.”
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
It looks like something is off with the translation of 'brand' , if I switch out 'brand' for the CN word for it then the URL works as well -- see here:
hidden link
If possible, please edit my profile and switch my language to "English", this will allow me to navigate easier in the backend
One thing that I believe is contributing to this issue is that in WPML -> Settings -> 品牌 (product_brand) is set to CN as default but uses 'brand' and when I adjust it, it goes back to brand
I’m very sorry. I have set your language to English.
The issue seems to be a name conflict.
I understand the character encoding behavior, but on the Chinese page, I am not sure where to change the non-English characters in the brand URL to English.
Please help me test possible solutions. Thank you very much!
The Chinese URL structure: hidden link
The English URL structure: hidden link
The “brand” should be in different directories:
• The Chinese “brand” should be under the Chinese directory.
• The English “brand” should be under the /en/ directory.
Why is there still a duplicate name issue?
Additionally, I would like to ask if it is possible to change the Chinese interface’s “品牌” to “brand” in English. This way, the URL for the Chinese page wouldn’t contain garbled text.
The “brand” should be in different directories:
• The Chinese “brand” should be under the Chinese directory.
• The English “brand” should be under the /en/ directory.
If possible, please clarify this with me because the way I view it is working as expected, the CN version is under the correct URL.
The URL for the CN version does not include /cn/ hidden link cn character here'/anna/
There is also this page hidden link
Why is there still a duplicate name issue?
--> are you referring to this ? 'anna' and 'anna-2' ?
Additionally, I would like to ask if it is possible to change the Chinese interface’s “品牌” to “brand” in English. This way, the URL for the Chinese page wouldn’t contain garbled text.
/*
If possible, please clarify this with me because the way I view it is working as expected, the CN version is under the correct URL.
The URL for the CN version does not include /cn/ hidden link cn character here'/anna/
There is also this page hidden link
*/
However, on this page (Image 1) hidden link
, the URL contains the Chinese word “品牌.” I would like to change it to “brands” (if it does not conflict with the English page’s “brands”).
/*
Why is there still a duplicate name issue?
--> are you referring to this ? 'anna' and 'anna-2' ?
*/
No, I am referring to the English “brand” URL slug.
For the Chinese page’s “anna” and the English page’s “anna-en,” is it possible to use “anna” as the slug for both versions?
Since, based on the URL directory structure, the Chinese version of the brand “anna” is located under socksfetish.com/shop/brands/, and the English version is under socksfetish.com/en/shop/brands/, the URL slug should be able to use the same “anna” (I’m not sure if my understanding is correct. If it’s incorrect, please kindly correct me. Thank you!).(Image 3, 4)
Since “/en/” is already present in the URL, I prefer not to have “en” appear again in the brand slug (if this can be resolved, though it’s not a critical issue). (Image 2)
/*
Additionally, I would like to ask if it is possible to change the Chinese interface’s “品牌” to “brand” in English. This way, the URL for the Chinese page wouldn’t contain garbled text.
--> Yes, I can switch that for you.
*/
Please help me make this change. I really appreciate it.
Additionally, I noticed that the brand page on the English site is now displaying correctly. Could you let me know how this was done?
Thank you so much for your help! I graduated with a degree in Computer Science, so you can explain technical issues to me in detail—I should be able to understand the problem better.
1. The URL for the CN version does not include /cn/
This is because CN is assigned as the default langauge of the site.
The defautl language of the site uses the domain.
If you wish to add the directory you will need to go to WPML->Languages->Language URL Format and select " Use directory for default language" then save (do not select anything else after that.)
NOTE: This option uses the language's code (can be found in WPML->Languages->Edit languages), the code for Chinese (Traditional) is zh-hant.
the URL will look like hidden link , if you wish to use /cn/ you will need to create a new custom language with 'cn' as it's language code and copy the existing content into it --- this can be complicated and I suggest if you wish to do that we explore it into a separate thread.
2. However, on this page (Image 1) hidden link
, the URL contains the Chinese word “品牌.” I would like to change it to “brands” (if it does not conflict with the English page’s “brands”).
We can change it to 'brand' as 'brands' seems to be used on a separate page and that way it would not conflict.
3. it possible to use “anna” as the slug for both versions?
I have seen this behavior before, I believe we might have to adjust it manually. A lot of it has to do with the way the items communicate in the database.
I will test and let you know my results for #2 and #3 shortly
