Home›Support›English Support›[Resolved] Changes not being made to translations “extras” in Woocommerce and then disappearing when updati...
[Resolved] Changes not being made to translations “extras” in Woocommerce and then disappearing when updati...
This thread is resolved. Here is a description of the problem and solution.
Problem: The client is managing a WooCommerce site and encountered issues where a custom bubble indicating backorder status was not removed from the French version of the site after it was disabled. Additionally, a product disappeared from the French catalog after attempting a retranslation. Solution: Firstly, the issue might not be related to the plugin update. To ensure the string translation plugin is up to date, you can download WPML manually by following the steps provided in the WPML Downloads section.
For the issues with the custom bubble and product disappearance: 1. Navigate to Products -> All Products. 2. Use the top admin bar language switcher to switch to French. 3. Edit the French product. 4. Check the bubble settings to ensure they are correctly configured.
If these steps do not resolve the issues or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I am managing a WooCommerce site at hidden link. A couple of weeks ago, I added a custom bubble in the extras section for products on backorder, indicating when they would be back in stock. This was visible in both English and French. Recently, I disabled the custom bubbles as the products were back in stock. The removal appeared in both language previews, but after saving, the live site only reflected the change in English. Apparently there is an update to the string translations plug in that has not been installed on my site, even though I have automatic updates enabled. (see screenshot)
Symptoms:
The custom bubble removal is not appearing in the French version of the site. Additionally, after attempting to retranslate a product, it disappeared from the French catalog.
Questions:
Why is the custom bubble removal not appearing in the French version after saving?
Why did the product disappear from the French catalog after retranslation?
How do I update the string translation plugin?
Thanks for contacting WPML forums support. I'll be glad to help you today.
Please try the following steps:
1- Make a minor edit to the product in the default language
2- Update the product
3- Update its translation using the translation editor
4- Clear the site's cache and check the translated product on the front end
If these steps didn't help, please share a screenshot of the string in the default language product's edit screen.
2) In order to update the String Translation plugin, please go to the downloads page, download it, and upload it to your site.
Hello Osama,
Thank you for your help. So, I did as you suggested using a minor edit and the product has reappeared! 😀 Though, ss you can see in the attached screenshots the French language products still have the bubble. I am assuming that this might have something to do with the string translation update?
I went to the downloads page of my account and all I find there to download is the entire WPML program (see screenshot). Should I download the entire program and then somehow only upload the string translation plugin? As you can readily surmise, I am not a developer with deep knowledge. Please advise me on the flow for updating the string translation plugin. Thank you,
Bonnie
1) I don't think it's related to the update. In order to download only String Translation, please click "Download WPML manually".
2) Please check the following steps:
1- Go to Products-> All Products
2- Switch the language to French using the top admin bar language switcher
3- Edit the French product
4- Check the bubble settings
Hi Osama,
I did as you suggested with the direct download. When I uploaded the string translations plug-in, I received an error message (screenshot 1). I tried uploading it again and received a message that it was already installed (screenshot 2). BUT, when I go to my plugin dashboard, it is stilling showing the old ....17 plugin not the new ....18 plugin (screenshot 3). Is there some place I need to go in order to activate it other than the installed plugin dashboard?
As you thought, I was able to edit out the bubble by going to the French language changes. It was odd though, that the button showed as disabled when I went there. I just took off my custom text and clicked save. Voila the button disappeared. 🙂
Half way there!
Thank you,
Bonnie
When I go to go to Plugins-> Add New-> there is no commercial tab. For your knowledge, I am the administrator and I am using wordpress.com not wordpress.org. I have attached two screenshots to show you waht I am seeing on the add plugin page and on the sidebar. How should I proceed?
Thanks for your update. Please click upload, then continue to update the plugin. If you faced an error, Please provide the WordPress debug.log; this will allow us to see if any PHP errors are being produced. More Info: https://wordpress.org/support/article/debugging-in-wordpress/
To enable it, open your wp-config.php file and look for the following line:
define('WP_DEBUG', false);
And change it to:
define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings, which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);
Then, try to reproduce the issue and check if any errors were saved to the debug.log log file inside the /wp-content/ directory.
It would be great if you could paste your debug.log to https://pastebin.com/ and provide me with that link!
Hello Osama,
So, this morning, I checked and the plugin was...17. I did as you said and tried to upload the plugin again. I received a message that the plugin was already installed. I went to check on the plugin page and indeed ..18 is now installed! Yeah!! Can you tell me why you think that the plugin was not initially automatically updated and why it was not appearing in the plugin list, after I manually updated it, but rather showing ...17 rather than ...18?
Thank you for helping with my problems and to understand the voodoo electronics,
Bonnie
