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Tagged: Compatibility
This topic contains 5 replies, has 2 voices.
Last updated by Waqas Bin Hasan 1 year, 10 months ago.
Assisted by: Waqas Bin Hasan.
Author | Posts |
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March 2, 2023 at 10:37 am #13153447 | |
natalijaV-2 |
I am trying to: Templates - Saved templates - Single product - preview. Templates - Single product, when you click to view, a critical website error appears (attached). However, it appears only in Lithuanian, when you press the same button in English or Russian it does not happen. I tried to delete and make a new one, but it doesn't help. This error does not occur if the LiteSpeed cache plugin is disabled. I've contacted Elementor support - I'm attaching their response: This only happens when you click on the view button in the Saved Templates tab but if you edit it with Elementor and preview it there is no critical error. This could also be related to a conflict between WPML and WooCommerce since this only happens to a translated page. Could you please try to reach out to the WPML support team and let them know what's happening? They might be able to provide you with a possible fix or an alternative. Thank you for your patience and understanding. Kind regards, Link to a page where the issue can be seen: hidden link I also add the php code error: Instead, I got: |
March 2, 2023 at 1:00 pm #13155087 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Hi, Thank you for contacting the support. From the error looks like it is coming from "woocommerce-product-bundles" plugin and trace isn't pointing anything related to WPML. However, I checked that you are using an older version of the said plugin, while current version is 6.18.1 (https://woocommerce.com/products/product-bundles/). Before proceeding further, may I ask you to try the following? IMPORTANT: Take full backup of your website and database beforehand. It is highly advised to try the following on a staging/dev site first, so your live website isn't compromised. - Update the said plugin to the latest version, and check for the issue. Regards. |
March 2, 2023 at 2:00 pm #13155705 | |
natalijaV-2 |
Hi, 6e4e676a.js:9 [ANALYTICS DEBUGGER] v2.0.2 [David Vallejo > @thyng] ttl:1625.60ms |
March 2, 2023 at 2:19 pm #13155965 | |
natalijaV-2 |
I deleted unused plugins. Now the error looks like this: 2023-03-02T14:17:59+00:00 CRITICAL Klaidos žinutė: Uncaught Error: Call to a member function is_type() on bool in /home/u566806793/domains/telesante.lt/public_html/wp-content/plugins/woocommerce-google-analytics-integration/includes/class-wc-google-gtag-js.php:47 |
March 2, 2023 at 2:29 pm #13156035 | |
natalijaV-2 |
I found the problem. This is this plugin - WooCommerce Google Analytics Integration |
March 3, 2023 at 6:50 am #13160687 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Hi, Thank you for the updates. The "500" error refers to "Internal Server Error" and this may be caused due to several reasons. To check this in detail you can enable debugging and log the errors. See https://wpml.org/documentation/support/debugging-wpml/ for details. For the said plugin, I 'll advise to contact the plugin author and report issue on their support forum. I am not sure what should be good alternative, but I am sure there are several good ones out there. Regards. |