[Closed] CRITICAL Maximum execution time of 1500 seconds exceeded

Hi,

Thank you for contacting the support.

May I ask for the debug information of your website for an overview of your setup? See https://wpml.org/faq/provide-debug-information-faster-support/ for more information.

I've enabled the debug information section for your next reply.

Additionally you can also take a look at https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/ and cross-check for a few initial fixes.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

Regards.

Hi,

Thank you for providing the debug information.

Before proceeding further, try the followings:

IMPORTANT: Take full backup of your website and database beforehand. It is highly advised to try the following on a staging/dev site first, so your live website isn't compromised.

- Update WordPress to the latest version and check for the issue. Apparently it can be the main reason.
- Update all other plugins and theme to the latest versions, if needed.
- Deactivate all plugins except WPML and its addons and check for the issue.
- Activate each plugin one-by-one, while keeping check on the issue after a plugin is activated. This way you'll be able to pinpoint a plugin having a conflict (or problem), if any. Since you are using a lot many plugins, it is hard to even guess what could cause such issues.
- If the problem persists, repeat the above steps with a default theme of WordPress (i.e. 2023). Because your current theme isn't on our compatibility list (https://wpml.org/theme/?wpv_view_count=119967&wpv-theme-category=0&wpv_post_search=Kidz&wpv-wpcf-recommendation-flag=&wpv_filter_submit=Search). If you find that problem is coming from your theme, I'll recommend contacting theme author.
- Also check the browser's console for any JavaScript errors. If you find any, copy that in your next reply. See https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/ for details on how to find these errors.

I'll also advise to enable debugging on your site to check for more details on the error, like what's actually causing the timeout, since /wp-includes/functions.php file is a core WordPress file which is chained by all plugins and theme. See https://wpml.org/documentation/support/debugging-wpml/ for details. Once enabled, browse the WordPress admin pages (random), frontend website and the said sections/pages a few times. This will log the errors in the debug.log file which you can upload somewhere and share the download link for investigation.

Regards.

Hi,

As per our support policy we do not encourage debugging on live site. I'll advise you to prepare a staging/dev site, so we can investigate the issue.

As I mentioned earlier, since your site seems to have lot of plugins and an unsupported theme on top of a an older version of WordPress, we can not just jump right into the database for any conclusion - this is a waste of time and resources.

I'll advise you to follow the steps mentioned in my previous message.

On the other hand, 1500 seconds means 25 minutes is way too much timeout limit for a script to complete the execution. This means a not well optimized server resources that you needed this much time to finish a load. Although theoretically you can even set this to very longer than that.

I'll also advise to look into the following guides:

- https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/
- https://wpml.org/faq/prevent-performance-issues-with-wpml/
- https://wpml.org/faq/how-to-debug-performance-problems/
- https://wpml.org/faq/how-to-optimize-mysql-queries/

Regards.