Dropdown menu is not translated

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported issues with untranslated content on their multilingual website. Specifically, the 'Skin Handle' dropdown was still in Chinese on the Chinese Traditional page, English interface URL snippets appeared in Chinese on WhatsApp, and certain elements on the Checkout page (product names and payment options) were not translated.
Solution:
We recommended the client to use the WPML String Translation to search for and translate the strings that were not appearing in the correct language. For detailed guidance, we suggested visiting the WPML String Translation documentation.

If this solution does not resolve the issue or seems outdated, we advise opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

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This topic is split from https://wpml.org/forums/topic/translated-to-another-language-at-the-checkout-page/

Tagged: Documentation request

This topic contains 1 reply, has 0 voices.

Last updated by raymondL-8 3 days, 13 hours ago.

Assisted by: Kor.

Author	Posts
April 1, 2025 at 2:24 pm #16883481
raymondL-8	Thank you Kor, 1. Right now there are still some issues, if you load the following Chinese Traditional page, the "Skin Handle" dropdown still in Chinese. hidden link 2. And also if i put this English interface URL on whatsapp, it will show the Chinese Snippet. Can you let me know how to translate it hidden link 3. On the Checkout page, the Product is still in English and the Payment: Direct Bank transfer/FPS are all in English still, Is there a way to change it? Thank you so much! Ray
April 1, 2025 at 2:32 pm #16883516
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Regarding the "skin Handle" texts into translated issue, have you tried searching and translating the strings using the String Translation?https://wpml.org/documentation/getting-started-guide/string-translation/
April 8, 2025 at 11:09 am #16908741
raymondL-8	Kor, Thank you so much and this has been resolved. Ray