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Supporter timezone: Asia/Jerusalem (GMT+02:00)

This topic contains 1 reply, has 2 voices.

Last updated by Itamar 7 months, 2 weeks ago.

Assisted by: Itamar.

Author Posts
June 16, 2024 at 1:41 pm #15742486

dianaJ-2

Background of the issue:
I suddenly discovered that a lot of product images don't work on shop pages in translations, though they work fine in the original language. It is important to note that it is only the thumbnail images in category pages, the shop page, and in WPBakery modules such as New products that are broken. When I click on the product, the image shows correctly on the product page. Even weirder, if I then return to the shop page, the thumbnail image of the product I just viewed shows fine, the rest are still broken. To add to the weirdness - the website looks fine on mobile, it is on desktop view only I experience this issue. Link to a page where the issue can be seen: hidden link

Symptoms:
Thumbnail images in translations are broken on category pages, the shop page, and in WPBakery modules. The issue seems to be isolated to desktop view. Clicking on a product and returning to the shop page sometimes temporarily fixes the thumbnail for that product.
Have tried running the media translation tool and the link target tool without result. While troubleshooting got blocked out of the website as I hit too many broken links according to Wordfence.

Questions:
Why are the image links broken in translations?
Why is the issue only occurring in desktop view?
Why do some products have totally broken images?

June 16, 2024 at 3:06 pm #15742696

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

In addition to what I suggested in the chat, I found the following known issue.

https://wpml.org/errata/media-translation-issue-with-images-having-similar-filenames/

We will need to check whether it is related to your issue.

Please try my suggestions, and if you need further help, reply to this ticket.

Thanks,
Itamar.

The topic ‘[Closed] Featured image thumbnails not showing in translations’ is closed to new replies.