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Supporter timezone: Europe/Bucharest (GMT+02:00)

This topic contains 3 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year, 10 months ago.

Assisted by: Mihai Apetrei.

Author Posts
March 30, 2023 at 10:17 am #13365881

kristianT-10

The main domain is rodomark.sk, but after setting up wpml the logo does not appear in the header in the second language under the domain rodomark.cz

Snímka obrazovky 2023-03-30 121455.jpg
Snímka obrazovky 2023-03-30 121520.jpg
March 30, 2023 at 4:53 pm #13369187

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

April 2, 2023 at 6:11 pm #13385137

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

As you can see in the screenshot that I attached below, I am not able to access the admin login area.

Can you please check?

Thank you.

Mihai

Screenshot 2023-04-02 at 21.11.06.png
April 3, 2023 at 8:30 am #13387849

kristianT-10

Hi, what country are you trying to log in from? It is possible that there is a blocked country in the hosting

The topic ‘[Closed] Header Logo image for other language do not show’ is closed to new replies.