Background of the issue:
Home is set to display the static Home page (you can select and view this via the menu), but clicking the logo on the topbar loses the content. If I disable the WPML plugin, the logo works as it should, so this is a bug with WPML which is somehow removing the home page content. The site has a temporary under construction baner (disabling this has no effect on the issue), so you can view the website using the login details here:
[removed by support]
Symptoms:
The header logo is not linking to the home page. Instead, it loses the content. Disabling the WPML plugin resolves the issue, indicating a bug with WPML.
Questions:
Why is the header logo not linking to the home page?
How can I fix the issue with WPML affecting the header logo link?
I removed the credentials you sent because this forum is public. I strongly recommend you to delete the user from which you shared the information or at least change its password.
Please send me the credentials in the recommended way below:
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.
You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.
IMPORTANT
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
Haven't heard from you, but the issue seems to be resolved so I'm guessing you fixed something.
I checked with my host who said the account itself had hit I/O usage, probably when I updated the WPML plugin, and this may have been the reason it broke the WordPress system, and the option to set a static home page was lost.
If you did fix this, it'd be useful to know how you did so, as it seems this could be a recurring issue.
Thank you for waiting. Let me address your questions.
I haven't noticed you had marked this ticket as private, I apologize.
About the homepage selector in the reading settings, that shouldn't be the case. I just checked on a test environment, and the option is available with WPML activated.
I haven't touched the website, it could be some caching issue that was solved with time. In this situation, we can leave this ticket open and monitor if the issue will happen again. Let us know in case you have any issues again.
"In this situation, we can leave this ticket open and monitor if the issue will happen again."
Your 'cleanup robot' is trying to close this, so you'll need to ensure it's not closed if you want to keep this open.
Regarding the issue, I checked with my host, and it seems updating/using WPML caused our account to temporarily exceed CPU usage quota.
This has never happened before, so I'm guessing WPML is using more resources in the current version, and something we need to be aware of.
There are a lot of options we don't use, since we manually translate content, so an option to completely disable newer, unwanted features might cut down the load on the server.
New threads created by Lucas Vidal de Andrade and linked to this one are listed below:
Alright, let's address the issues one by one. I'll create separate tickets for the other issues you brought here, this way we can check them in parallel and ensure they will be properly handled.
The clean-up robot will close this ticket after 14 days of inactivity. If you wish to keep monitoring it for more than 14 days, you can send a follow up message here.
