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This topic contains 7 replies, has 2 voices.

Last updated by Faisal Ahammad 1 year, 10 months ago.

Assisted by: Faisal Ahammad.

Author Posts
February 27, 2023 at 12:07 am #13118269

oneP

I`m trying to add more credit to my website

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February 27, 2023 at 8:39 am #13120425

Faisal Ahammad

Hi,

Good morning. Could you please provide us with your website’s debug information? You can find more information on how to do this here:
https://wpml.org/faq/provide-debug-information-faster-support/.

I appreciate your cooperation.

Thank you
Faisal

February 27, 2023 at 9:52 am #13121409

oneP

Please find the debug information

February 27, 2023 at 11:45 am #13123739

Faisal Ahammad

Hi,

Good afternoon. I noticed that you have 30,000 credits on your WPML.org account. Would you be willing to try adding a smaller amount of credits, such as 5,000-10,000?

Please let me know if you encounter any errors so I can investigate and resolve the issue.

I look forward to hearing from you soon.

Best regards,
Faisal

February 27, 2023 at 1:39 pm #13124815

oneP

Get the same error
Tried different amount already

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February 27, 2023 at 3:53 pm #13126759

Faisal Ahammad

Good afternoon!

How many credits would you like to add to your account on hidden link or another website? I'm more than happy to help you out with this and adjust the credits for you. Please let me know and I'll take care of it right away.

I'm looking forward to hearing from you soon.

Best regards,
Faisal

February 28, 2023 at 7:21 am #13131595

oneP

Please add all available credit 30000

February 28, 2023 at 2:23 pm #13136587

Faisal Ahammad

Hello,

Good afternoon. I wanted to follow up on the credit transfer we completed for your oneproglobal.com website. We transferred 30,000 credits, and you should now see 30,232 credits available on your end.

Can you please confirm that the credits are now available in your account and that everything is working correctly?

Please let me know if you have any other questions or concerns, and I'll be happy to assist you further.

Best regards,
Faisal

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