This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is unable to respond to an open support ticket on the WPML support site.
Solution:
We recommend logging out and then logging back in to the WPML support site. It is also advisable to clear your browser's cache. Trying a different browser might help if the issue persists.
If this solution does not resolve the issue or seems outdated, please check for related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem continues, we encourage you to open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
