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Supporter timezone: Europe/Madrid (GMT+01:00)

This topic contains 0 replies, has 1 voice.

Last updated by basv-25 1 minute ago.

Assisted by: Marcel.

Author Posts
January 14, 2025 at 2:46 pm

basv-25

Background of the issue:
I’m trying to see the WooCommerce reviews translated on the frontend. Here is the link to the page where the issue can be seen: hidden link

Symptoms:
Reviews are not translated in the frontend; instead, they are displayed in their original language.

Questions:
Why are the reviews not translated in the frontend?
How can I fix the problem of reviews not being translated?

January 14, 2025 at 3:52 pm
January 20, 2025 at 8:07 am #16611926

basv-25

Dear WPML, did you already had time to look at our issue? Thank you

January 20, 2025 at 5:35 pm #16615041

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

Apologies for the delay in our response. I’ve reviewed the issue but couldn’t identify any specific reason why it’s occurring.

Could you please provide us with a Duplicator copy of your site? This will help us debug further and examine the variables being loaded.

Thank you!

Best regards,
Marcel

January 23, 2025 at 8:44 am
January 23, 2025 at 8:45 am #16626236

basv-25

Hi Marcel, see message with the duplicator private message. Thanks

January 23, 2025 at 5:34 pm #16629297

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

The Duplicator plugin we usually use is not working on Kinsta, and WP All in One Migration is blocked. To test this locally, we’ll need a manual dump of both the FTP files and the database.

As it seems, Migrate Guru only supports migrations from host to host and doesn’t provide file dumps.

Thank you!

Best regards,
Marcel

January 24, 2025 at 8:54 am
January 24, 2025 at 6:02 pm #16632341

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Thank you! I’ve received the files, and everything looks correct. I’ll proceed with the deployment now and will keep you updated if I come across anything.

Best regards,
Marcel

January 27, 2025 at 8:00 am #16636033

basv-25

Thanks Marcel!

January 28, 2025 at 2:13 pm #16642209

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

Thank you for your patience. It took me a bit of time to get the package running as there were some missing elements.

I’ve deployed the package and can confirm that the issue does not occur on my localhost with the same plugin and theme configuration.

The only difference is the absence of caching constants in the wp-config.php file. Based on this, I suspect the issue might be caching-related. I recommend testing this on a cloned site without caching to verify.

Best regards,
Marcel

reviews.PNG
January 28, 2025 at 4:04 pm #16643056

basv-25

Hi Marcel,

Thanks!

But in the printscreens I Only see one review translated and the others not.

Can you make a review yourself as test and translated just to be sure?

Thanks so much!

January 28, 2025 at 4:32 pm #16643258

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

You're correct—the product you provided only has one review on page 2. On page 1, all three reviews are translated too.

The same applies to new reviews that I’ve translated myself.

Best regards,
Marcel

reviews2.PNG
reviews.PNG
January 29, 2025 at 8:47 am #16644956

basv-25

Good morning Marcel,

Thank you for your tests.

I checked with my host but there is no server caching active on our staging website and wp rocket is disabled. Is there any other (woocommerce / wpml) caching that we can empty?

Thanks so much!

January 29, 2025 at 8:59 am #16645068

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

Your IP is routed through Cloudflare. I recommend ensuring they test this properly. If you have access, try disabling the CDN and caching in Cloudflare temporarily to see if that resolves the issue.

Best regards,
Marcel