Importing XLIFF Files Fails when Importing as ZIP File

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to import a ZIP file containing multiple XLIFF files into WPML, but you receive an 'import failed' message. This issue persists even though individual files import successfully.
Solution:
1. Ensure that the translation jobs for which you are uploading the XLIFF files are still in progress. If the original content has changed, creating a new job ID could cause the upload to fail.
2. Check if the ZIP file was created on a Mac, as it might include an extra folder starting with a dot, which can cause import issues. Try creating the ZIP file on a Windows system or ensure that no extra folders are included.
3. Enable WordPress debug mode to gather more information about the error. Follow the guide here: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/
4. If the problem persists, it might be related to server-side resources. Contact your hosting provider to check the server logs.

If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.

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Tagged: Exception

This topic contains 5 replies, has 1 voice.

Last updated by Carlos Rojas 1 month ago.

Assisted by: Carlos Rojas.

Author	Posts
March 12, 2025 at 1:16 pm #16807263
jackE-2	Background of the issue: I am trying to import a zip file containing 70-80 XLIFF files, but I keep getting an import failed message. The issue can be seen at hidden link. Symptoms: Importing XLIFF files fails when importing as a ZIP file. Questions: Why does importing XLIFF files as a ZIP file fail? Are there specific requirements for importing XLIFF files in bulk?
March 14, 2025 at 7:45 am #16814740
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, There should not be an issue with importing a zip file that contains various XLIFF files, as long the jobs for which you try to upload those files are still in progress. In case the original content was changed in the meantime it would create a new job ID and then the upload might fail. Do you have some more details regarding the error? Do you maybe this this message? https://wpml.org/faq/the-uploaded-xliff-file-doesnt-belong-to-this-system/ Best regards Andreas
March 14, 2025 at 8:40 am #16815049
jackE-2	Hi, No the IDs all match up and the files are fine when I upload them 1 at a time. But whenever I try zip them and import 10 or more (or some likes 8 or so) it just says "import failed" with no other reason. Kind Regards, Jack
March 14, 2025 at 8:45 am #16815082
jackE-2	screenshot of the error message when trying to upload 8 files in a zip file. zip file is only 64KB too
March 18, 2025 at 9:09 am #16828613
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, My name is Carlos and I will continue working on this ticket Sometimes the zip files created with a Mac can contain an extra folder (that starts with a point) and it might cause importing issues. Could you create the zip file using Windows or just make sure that the extra folder isn't there and then check if the importing issue disappears?
March 18, 2025 at 10:41 am #16829332
jackE-2	Hi Carlos, I tested this already and still the same issue. There are no extra folders and the ZIP file import keeps failing. Kind Regards, Jack
March 18, 2025 at 10:47 am #16829354
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi Jack, Thank you for your message 1.- Please share the access credentials to the site in your next message that I have set private. Confirm you created a full site backup before sharing the credentials that you can use to restore the site if necessary. 2.- Also, share a download link with the zip file so I can take a closer look at it.
March 18, 2025 at 11:07 am #16829663
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you for sharing the information requested. Please activate the WordPress debug mode as described in this guide: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ and let me know when it is done
March 21, 2025 at 6:53 am #16842704
jackE-2	Hi, Sorry just waiting for the server team to enable the debug log
March 21, 2025 at 10:18 am #16843613
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Ok, please let me know when it is enabled.
March 21, 2025 at 4:16 pm #16845668
jackE-2	Hi, The debug log has been enabled
March 21, 2025 at 4:19 pm #16845671
jackE-2	After reviewing the translation uploads, it seems say import failed, but still uploads the translations in the background, when I refresh the pages seem to work, and with every refresh new page translations are imported
March 24, 2025 at 7:49 am #16849945
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you for your feedback. Then the cause of the issue is not importing the XLIFF files; it seems the problem is with the server-side resources. Have you contacted your hosting providers about this issue and asked them to check the server logs?