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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client moved their site from ledstore.fi to wp.ledstore.fi and is experiencing an issue where 190000 credits are not showing up in the backend after the site migration.
Solution:
We recommend the following steps to resolve the issue:
1. Log in to your WPML.org account and go to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key by pressing the little trash icon, which will return the assigned credits to your WPML.org account. More details can be found here: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org
3. Log in to your site and navigate to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists.
4. Click the Register WPML link.
5. Click the Get a key for this site link, which will generate a new key for your site. You can also assign the credits using that popup.
6. Copy the key, paste it back into the input box, and press the Register button.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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This topic contains 1 reply, has 2 voices.

Last updated by Noman 1 year, 3 months ago.

Assisted by: Noman.

Author Posts
September 1, 2024 at 9:12 am #16128506
September 1, 2024 at 9:56 am #16128669

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. I’ve checked your account details and it seems 190000 credits are available on your WPML.org account which you can assign to any site by following this doc: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/#assign-automatic-translation-credits

I’ve noticed that you have assigned the 10000 credits to hidden link site, if it’s not showing on the site’s dashboard, then please delete the existing site key and create a new one by following below steps:

1. Please login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key by pressing the little trash icon and it will return the assigned credits to your WPML.org account as mentioned in this doc: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org
3. Please login to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists.
4. Then please click the Register WPML link.
5. Click the Get a key for this site link.
6. It will generate the Key for your site and you can also assign the credits using that popup.
7. Copy the key, and paste it back into the input box, and press the Register button.

Please let me know if this resolves the issue or if you need further assistance with this issue.

Thank you

September 1, 2024 at 10:06 am #16128695

janneH-6

Thanks