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This topic contains 6 replies, has 2 voices.

Last updated by Andrey 6 months, 4 weeks ago.

Assisted by: Andrey.

Author Posts
October 8, 2024 at 9:26 am #16264604

remcoE-2

Background of the issue:
I am trying to use the WPML plugin to automatically translate the page hidden link.

Symptoms:
The translation appears initially, but upon refreshing the page, the translation disappears.

Questions:
Could you please provide a solution for the disappearing translations?
When will these issues be addressed?

October 8, 2024 at 2:21 pm #16265892

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I'm sorry for the inconvenience you're facing.

Can you please send screenshots or a short screencast to show the issue? I believe the problem occurs after specific steps. For example, when you create the page, translate it, and then the translation disappears when you visit the site.

I see that the page you mentioned has been translated.

October 9, 2024 at 12:00 pm #16269876

remcoE-2

Hi,

No, the page is not translated. Look at this video: hidden link

I flushed the cache of both WPLM and the website.

October 9, 2024 at 1:47 pm #16270739

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for the screencast. It helped me understand the issue better.

The behavior is unusual. Could you temporarily deactivate all the plugins except WPML and Avada and then test the issue again?

In the WPML → Support section, what do you see in the "Advanced Translation Editor" and "Installer Support" sections? In the "Installer Support" section, please click on the "Check Now" button.

October 9, 2024 at 3:03 pm #16271392

remcoE-2

I deactivated all my plugins except for Avada and WPML and the issue persists.

Installer support: hidden link

October 9, 2024 at 3:05 pm #16271396

remcoE-2

Nothing to see in the Advanced Translation Editor logs.

October 9, 2024 at 8:47 pm #16272429

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for your feedback.

Does this happen also with a newly created page?

I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.