This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing an issue where the Shop Manager loses access to wp-admin when removed from the list of Translators in a WordPress site using the WPML plugin.
Solution:
We attempted to replicate the issue by following these steps:
1. Created a new Shop Manager and added the user as a Translator.
2. Logged into the site from another browser using the Shop Manager credentials. The wp-admin still did not load; only the "My Account" page was accessible.
3. Removed the Shop Manager from the list of Translators.
4. Checked again as the Shop Manager, and wp-admin was still inaccessible.
Since the issue could not be replicated on our end, it suggests that there might be another factor specific to the client's site causing this problem. We recommend creating a video demonstrating the steps and sharing it for further assistance.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 1 reply, has 2 voices.
Last updated by 6 months, 2 weeks ago.
Assisted by: Prosenjit Barman.
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