Split: Brand page can’t be found.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported two issues: Firstly, the 'Add to basket' button on the checkout pages for individual products in Traditional Chinese displayed in English, and the relevant string was not found in WPML String Translation. Secondly, after changing the default language back to Traditional Chinese, the language settings on some backend pages were reversed.
Solution:
For the first issue, we advised the client to enable the 'Include translations' option within WPML->String Translation to locate and translate the string correctly. A screencast was provided to assist in this process: https://www.loom.com/share/b6b76dc6f22b49e6a4b73ab13b7e58c6.
For the second issue, we identified it as a separate problem that needed escalation, and we created a new ticket for further investigation.

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This topic is split from https://wpml.org/forums/topic/brand-page-cant-be-found/

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Last updated by chun-haoH 5 days, 10 hours ago.

Assisted by: Bobby.

Author	Posts
March 28, 2025 at 10:27 pm #16874690
chun-haoH	There is also a small issue—on the checkout pages for individual products in the default language (Traditional Chinese), the “Add to basket” button appears in English. However, I couldn’t find the relevant string in WPML String Translation to modify its translation. If possible, please also record a screen video of how to modify the translation of this button. Thank you!
March 29, 2025 at 11:19 pm #16875852
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hello, If possible, please re share the access link with me, unfortunately it was automatically removed once the other ticket got marked as resolved.
April 1, 2025 at 5:24 am #16881347
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Thank you. Please see the following screencast: hidden link The string was translated to 'basket' for CN and that's why you were not able to locate it. To find it I had to enable the option to "Include translations" within WPML->String Translation. Let me know your results, please.
April 2, 2025 at 1:57 pm #16887453
chun-haoH	Thank you very much! The issue has been resolved! However, when I changed the default language in the backend back to Traditional Chinese, I encountered the same issue again. On some pages, the language setting at the top and the displayed language are reversed (the language setting at the top shows English, while the backend page displays Chinese, and vice versa). Example of the error page:hidden link Please Bob Support to help me resolve this issue. If possible, I would also appreciate a screen recording of the process to fix it. Once again, thank you so much for your assistance, Bob Support! New threads created by Bobby and linked to this one are listed below: https://wpml.org/forums/topic/backend-language-translations-are-inverted/
April 3, 2025 at 11:07 pm #16894882
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	I was able to reproduce the issue, I will split this into it's own ticket because we will need to escalate it.
April 6, 2025 at 7:23 am #16900764
chun-haoH	The Issue is resolved.