Translation Issues with header and an themebuilder item

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with the translations on their website, specifically with the header and a ThemeBuilder item (the loop). The English version of the mini header, which is an Elementor template, does not display correctly when the client is logged out, despite appearing normal when logged in. The client has already cleared all the cache they could find.
Solution:
We resolved the issue by first enabling the mini header for the English language page. After further investigation, we found that deactivating the WP Rocket plugin resolved the display issue. We advised the client to reactivate WP Rocket only if the site continues to display correctly.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

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This topic is split from https://wpml.org/forums/topic/translated-jobs-are-not-showing/

Tagged: Not WPML issue

This topic contains 7 replies, has 2 voices.

Last updated by Kor 4 months, 2 weeks ago.

Assisted by: Kor.

Author	Posts
September 12, 2024 at 5:03 pm #16173020
Antoinet	I still have some issues with the translations of hidden link namely with the header and an themebuilder item (the loop). Can I put the question and info here?
September 12, 2024 at 5:09 pm #16173027
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you tell me a little bit more about the issue here?
September 13, 2024 at 6:09 am #16173946
Antoinet	I have a topheader, this is a elementor template and made an english version but the english version it is not showing on the english front. See the images below. I hope you can help and tell me what I did wrong. kind regards of Sophie
September 13, 2024 at 7:16 pm #16177592
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've enabled the mini header for you on the English Language page and could you please check?
September 14, 2024 at 12:46 pm #16178694
Antoinet	Thank you for enabling the mini header. When I am logged in then every is good/ normal. When i am looged out the english miniheader is not showing properly. I have cleared all the cache I could find but it is not working. Have you any idee what is going on? hope you can help. greetings of Sophie
September 15, 2024 at 10:19 am #16179718
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Seems to work fine after deactivating WP rockets. You can activate it back if the site shows correctly to you.
September 15, 2024 at 5:09 pm #16180461
Antoinet	Thank you for your reply. I have found the solution. I had to deleat and preload the css cache. Now it is fine. Another thing is the translation of hidden link leesverder should be Readmore and Leestijd: < 1 minuut should be Readingtime < 1 minute The translation is not working. See attachment I hope you can help, greetings of Sophie New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/strings-cannot-be-translated-4/
September 16, 2024 at 5:20 am #16181215
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I'm glad that you sorted it out yourself. I've split your ticket here https://wpml.org/forums/topic/strings-cannot-be-translated-4/ so that we can follow up. As for this ticket, please mark it as resolved.