Background of the issue:
I am trying to translate the Privacy Statement page on my site hidden link using WPML. Despite following the instructions provided in the documentation, the translation process is not completing.
Symptoms:
The translation is stuck at 98% even though all fields are translated and show a green bar.
Questions:
Why is the translation stuck at 98%?
How can I complete the translation process?
And I have another item that stays stuck, this time at 96%.
It concerns a footer-layout in the Divi builder. At first it was all 100%, but when I edited something in the primairy language, I cannot get the translation back to 100%.
Thank you for contacting the support. Meanwhile this ticket is attended by one of my colleagues, please try the following:
- Go to your user profile and make sure that first and last name fields are filled properly, if not, please fill in and save the profile.
- Go to WPML -> Translation Management -> Translators and add your user as translator with proper language pairs. Specially you should add the language pair which you're translating to.
- Then go to Pages in default language.
- Switch to other language from top.
- Delete the translation of the page.
- Remove it from Trash as well.
- Switch back to your default language.
- Open the page for editing in default language.
- Make a small change like a word or dot.
- Save.
- Add the translation again. Since you've previously translated most of the stuff, you should see that already translated in the translation editor.
- Complete the translation to 100% and save.
- Clear all caches and check again.
Please let us know and we'll try our best to help you further if issue continues to appear.
Hi Waqas,
Thanks for your answer.
Followed your steps, but I cannot delete the translated page as it is not generated yet. I was not able to get through the first step of translation, so it's not there yet.
So instead I went to tasks in my Translation Management and removed the task there and followed the rest of the steps you mentioned.
In my list of pages I do not get the [plus] sign to start a new translation, the gear icon remains.
Another issue is now, since today, that as soon as I open the Advanced translater and I click in a field, my screen goes blank. So I cannot copy already translated content, I cannot edit content - I cannot do anything.
(and my translation of the Theme Builder footer is gone aswell)
So:
* I have a long page with a lot of text translated, but is not available in my translated pages.
* I cannot copy-paste my translations fron the Advanced translater as when I click anywhere, my screen goes to white.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+01:00)
Hello,
We are in the process of fixing all the issues we found about the advanced translation editor and we should have an update more or less in the first week of February with a big improvement and many bug fixes.
About the white screen issue, do you remember the page you were trying to translate that had this issue? because I'd like to check on that situation and see if we have that among our bug fixes.
In the meantime, you can keep using the "old" version of the translation editor which will probably have less issues since it's more mature.
The issue with the white screen happened with all pages, where I openend and tried the translator. The weird thing is, that untill January 22nd I did not have the white screen issue.
It started when I followed the steps of Waqas, to get my translation un-stuck, and after that the white screen happened. First with the Privacy statement page, and then my FAQ page (that was translated for 100% but I had some edits in the source language).
I can provide the URLs but the site is in maintenance as the store is not open yet. That'll be in about 4 weeks. So if there is anything I can download or make a screenshot for you to investigate? I'm happy to help.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+01:00)
I see, ok white screens are errors happening and it could mean 2 things most of the time:
- Something that was supposed to load on the browser failed to load
- You are trying to edit a page that came from a different domain.
In most cases the issue should be resolved by going to WPML > Translation Management and resending the page again for translation.
Did you ever try that?
If so, if the problem happens again, please let me know the URL of the page where that happened and also if possible open the JS console of your browser (by pressing f12 or right click + inspect) and check under "console" that you do not have any error since extensions could make certain elements to fail as well.
