Background of the issue:
I am trying to translate products in my e-commerce store using WPML. The site I need help with is hidden link. I have customized variants for products, such as spray cans with finishes and other customizations.
Symptoms:
When products are translated, the variants are not selectable, making the products unpurchasable. In the original Italian version, variants can be selected and purchased, but in the translated English version, the variants are not visible.
Questions:
How can I make the translated product variants selectable?
Is there a specific setting in WPML that I need to adjust for custom variants?
1) In order to expedite handling your support requests, can you please share WPML support debug information from your site.
- To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page. - Once on the “debug information” page, select the entire content of the text box and copy it. - Now go back to our support forum, find debug information box and paste it.
More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/
2) Make sure you using WooCommerce Multilingual and have translated attributes to 2nd language from WooCommerce Multilingual > Attributes
have you added this attribute as global from Product > Attributes or as local attribute from that product screen?
If as local, please add it as global attribute, go to Product > Attributes create your new attribute and variations. Translate them from Wocommerce Multignual. Go to your default language product and add your new global attribute that you just created. Save and translate product.
- Please backup the site files and database before providing us access.
- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.
1) I see you have not translated your attributes, please translate them all to 2nd language:
- hidden link
2) I do not see the produce with the issue you shared, please share the URL with me with a product that has this issue and uses a global attribute that is translated correctly.
