Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing the error 'WPML could not load configuration files, which your site needs' on your dashboard, accompanied by a 'cURL error 7' in your error log, this indicates an issue with the curl PHP library on your server.
Solution:
We recommend checking the curl version on your server. It should be enabled and updated to at least version 7.34.0. You can refer to our errata page for more information: WPML could not load configuration files.
Please contact your hosting support to ensure that curl support is enabled and up to date. If this solution doesn't seem relevant to your issue, feel free to open a new support ticket with us for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 1 reply, has 2 voices.

Last updated by Mateus Getulio 1 year, 3 months ago.

Assisted by: Mateus Getulio.

Author Posts
November 1, 2023 at 9:27 am #14706115

bcmsB

we are getting this error, WPML could not load configuration files, which your site needs. on dashboard. in my detailed error log file i could see this.
code: http_request_failed
message: cURL error 7:
how can i fix this?

November 1, 2023 at 8:21 pm #14711139

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

Thank you for contacting our support.

This error happens due to a missing or outdated curl PHP lib in your server.

Please refer to the errata: https://wpml.org/errata/wpml-could-not-load-configuration-files-which-your-site-needs/

Please reach out to the hosting support and ask them to make sure that curl support is enabled for your site and superior to version 7.34.0.

Thank you, please let us know.

Mateus