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This is the technical support forum for WPML - the multilingual WordPress plugin.

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WordPress 6.7 has introduced a new issue that impact translations, please update WooCommerce and WPML to the latest versions before you report issues. More about this here - https://wpml.org/errata/php-error-wp-6-7-notice-function-_load_textdomain_just_in_time-was-called/
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Supporter timezone: America/Sao_Paulo (GMT-03:00)

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Last updated by Lucas Vidal de Andrade 1 hour, 25 minutes ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
November 21, 2024 at 6:34 pm

jean-maximilienV-2

Background of the issue:
I am trying to use the automatic translation feature via the Pay-As-You-Go plan for automatic translation on my site hidden link.

Symptoms:
The 'Translate Automatically' button in the ATE is disabled with no indication as to why.

Questions:
Why is the 'Translate Automatically' button disabled?
How can I enable the 'Translate Automatically' button again?

November 21, 2024 at 7:11 pm
November 28, 2024 at 3:23 pm #16456109

jean-maximilienV-2

The automatic translation failed, with a majority of the text being in French with a few English sentences peppered throughout.

I translated, saved to translation memory often throughout the process, and completed the translation. Updated the article. Waited for the cache to clear to load the front end to find that it was still showing up as part French part English.

When I went back to WPML, sections of the article had reverted to French. Sometimes mid sentence. Translated it again. Saved to translation memory, completed translation. Updated the article and waited another 40 minutes for the cache. The front end still wasn’t reflecting my work.

Checked WPML for a third time to find that a section or two were coming up orange, meaning as unsaved blocks. Re-saved them. Saved to translation memory, completed the translation, updated the article. In this case the third time was the charm and it seems to have worked. The process took 3.5 hours, where normally it takes 45min-1 hour for an article of this length.

Other articles sometimes require 4 or even five translations. Please help.

hidden link

November 28, 2024 at 6:43 pm #16456731

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

I need to be able to reproduce the issue, so I can investigate it. Please send me a concrete example where this is happening, so I can verify it. FUrthermore, tell me step-by-step how I can reproduce the issue myself.

I created a test page in your website (and deleted it), and the translation worked flawlessly. Making small changes in the translation and reverting them in the page you sent, also worked flawlessly in the first try.

If possible, please send me a screen recording showing the issue. Please use Loom to do so:
hidden link

November 28, 2024 at 9:28 pm #16456966

jean-maximilienV-2

This reply was posted in error, please ignore this reply.

November 29, 2024 at 4:13 pm #16460603

jean-maximilienV-2

Here is a Loom link of a post not having the automatic translations be correct.

hidden link

Here's a report from one of our content team:

"This article is currently experiencing the issue if WPML support wants to take a look hidden link"

November 29, 2024 at 4:22 pm #16460660

jean-maximilienV-2

hidden link

Screenshot 2024-11-29 at 11.21.42 AM.png
November 29, 2024 at 5:29 pm #16460859

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thank you so much for sharing the video and the examples. I'm getting a second opinion with our devs and will get back to you as soon as I hear from them. Thank you.

November 30, 2024 at 8:11 am #16461656

jean-maximilienV-2

An update from the content team: deactivating WPML AI (beta) Automatic translation seems to have solved this problem. We didn't activate this feature (it appears to have been automatically activated at the last plugin update).

We are waiting on Monday to confirm this with our other authors.

December 2, 2024 at 1:56 pm #16466536

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

Thank you. Please let me know.