This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Our next available supporter will start replying to tickets in about 4.17 hours from now. Thank you for your understanding.
Sun | Mon | Tue | Wed | Thu | Fri | Sat |
---|---|---|---|---|---|---|
- | 12:00 – 14:00 | 12:00 – 14:00 | 12:00 – 14:00 | 12:00 – 14:00 | 12:00 – 14:00 | - |
- | 17:00 – 21:00 | 17:00 – 21:00 | 17:00 – 21:00 | 17:00 – 21:00 | 17:00 – 21:00 | - |
Supporter timezone: Europe/Vienna (GMT+02:00)
This topic contains 8 replies, has 2 voices.
Last updated by Bigul 2 days, 10 hours ago.
Assisted by: Bigul.
Author | Posts |
---|---|
September 27, 2024 at 10:25 am #16229385 | |
Jeroen Buggenhoudt |
Background of the issue: Symptoms: Questions: |
September 27, 2024 at 1:03 pm #16229985 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. Please share the following details to track this. 1) Visit WPML>>Translation Management>>Tools tab and check how many credits you have used for this month 2) Visit WPML>>Support>>Advanced Translation Editor>>Error Logs and make sure it is showing any recent errors or not -- Bigul |
September 27, 2024 at 1:54 pm #16230137 | |
Jeroen Buggenhoudt |
Hi Bigul, This month we have used 852,052 credits. In the error logs I get the following error (see attachment for screenshot): |
September 28, 2024 at 1:57 am #16231487 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hello, Thank you for the updates. Please fill in the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site to check further. Refer to the following links for more details about our private information-sharing policies. hidden link -- Bigul |
October 1, 2024 at 3:16 am #16238161 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hello, Thank you for the login information. The settings are okay. So please try the workaround suggested in the following ticket after a full site backup and make sure the issue exists or not. https://wpml.org/forums/topic/automatic-translation-stuck-9/#post-16009666 -- Bigul |
October 1, 2024 at 2:58 pm #16241346 | |
Jeroen Buggenhoudt |
Hi Bigul, Thanks for the provided link, this seems to have solved the issue. I'm still experiencing some issues: New threads created by Bigul and linked to this one are listed below: https://wpml.org/forums/topic/multiple-posts-translated-but-are-registered-in-the-wrong-language/ |
October 1, 2024 at 3:48 pm #16241792 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hello, Thank you for the feedback. Please share the exact steps to reproduce both issues on your site. It would be great if you could share a couple of screenshots for a better understanding. -- Bigul |
October 2, 2024 at 10:40 am #16244909 | |
Jeroen Buggenhoudt |
Hi Bigul, I made a screencast of the issue with the custom fields: hidden link I managed to manually remove the posts created in the wrong language so this issue is fixed for now. I also translated a taxonomy, but notice they aren't translated when assigned to a post. I created a dummy post and assigned all categories and translated this, but the category names don't change on older posts. Did I forget to do something? Kind regards, New threads created by Bigul and linked to this one are listed below: https://wpml.org/forums/topic/some-field-on-an-options-page-are-not-translating/ |
October 3, 2024 at 2:20 pm #16250651 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hi Thessa, Thank you for the feedback. Please note that I have opened new tickets for the other issues. As per our support policies, we can only handle one issue per ticket. It will help us to serve you better and we can avoid discussing multiple problems in one ticket. I will get back to you soon on the latest ticket. Please wait. Thank you for your understanding. -- Bigul |