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This thread is resolved. Here is a description of the problem and solution.

Problema:
El cliente intenta editar el campo "Mensaje" en un formulario y no puede traducirlo, a pesar de haber traducido con éxito otros campos.
Solución:
1. Realizar una pequeña edición en el formulario y guardar los cambios.
2. Actualizar la traducción del formulario siguiendo las instrucciones que se encuentran aquí: https://wpml.org/documentation/related-projects/using-contact-form-7-with-wpml/#translating-the-contact-form
3. Cuando el editor de traducciones se cargue, utilizar el cuadro de búsqueda para introducir el texto que se desea traducir.
4. Si el valor aparece en el resultado, añadir la traducción al inglés y completar la traducción.

Si la solución proporcionada no es relevante debido a que está desactualizada o no se aplica a tu caso, te sugerimos abrir un nuevo ticket de soporte. Además, recomendamos encarecidamente revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que has instalado las últimas versiones de temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en el foro de soporte de WPML.

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This topic contains 1 reply, has 2 voices.

Last updated by Prosenjit Barman 8 months, 1 week ago.

Assisted by: Prosenjit Barman.

Author Posts
March 1, 2024 at 10:16 am #15362143

gustavoF-11

Hi,
I'm trying to edit "Message" field as you can see in the attached screenshot. I successfully translated the other fields nut not this one. I've checked the support tickets and can't find anything similar.

Site: ghatapartments.com

Captura de pantalla 2024-03-01 a las 11.10.42.png
March 1, 2024 at 12:30 pm #15362902

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
Thanks for contacting WPML Support.

I understand the issue you're having. Please try the following and check if it helps to translate the text:

- Please make a small edit in the Form and save the changes.
- Proceed to update the translation of the form by following the instructions outlined here: https://wpml.org/documentation/related-projects/using-contact-form-7-with-wpml/#translating-the-contact-form
- When the Translation editor loads up, you'll see a search box within the editor(Screenshot: hidden link). Enter the text that you want to translate.
- If that value appears in the result, add the English translation and complete the Translation.

Please let me know how it goes. I'll be happy to help if you need further assistance in this matter.

Best regards,
Prosenjit

March 1, 2024 at 12:42 pm #15362998

gustavoF-11

That works thanks for your support 🙂

gustavoF-11 confirmed that the issue was resolved on 2024-03-01 12:42:44.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.