credit problem

This thread is resolved. Here is a description of the problem and solution.

Problem:
You have assigned 290000 credits to your website as prompted by WPML, but you still receive an 'Out of Credits for Automatic Translation' message and the language switcher does not display a dropdown menu.
Solution:
We recommend that you first remove your domain from your account dashboard on the WPML site. You can do this by visiting https://wpml.org/account/sites/. After removing the domain, re-register the sitekey to your website by navigating to WP > Plugins > Add New > Commercial Tab in your WordPress dashboard.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance at WPML support forum.

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Tagged: Account Issues

This topic contains 1 reply, has 0 voices.

Last updated by Kor 1 month, 2 weeks ago.

Assisted by: Kor.

Author	Posts
May 9, 2025 at 3:55 am #17014269
方燕楼	Background of the issue: I bought credits and assigned 290000 credits to my website after WPML reminded me to assign at least 245012 credits to the site. Symptoms: When I return to WordPress, there is a hint on the translation dashboard 'Out of Credits for Automatic Translation', and when I click 'fix now', the pop-up window still reminds me to assign at least 245012 credits to the site. And there is no dropdown menu for language swither on my website. Questions: How can I resolve this issue, and make language switcher have drop-down menu on my website? Thanks.
May 9, 2025 at 8:38 am #17015197
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. Could you please remove the domain from your account dashboard here https://wpml.org/account/sites/ ? Then, re-register the sitekey to your Website in WP > Plugins > Add New > Commercial Tab. Let me know if this helps.