Hey Bobby, even installing the plugin leads to critical error (screenshot attached) and we are not able to access the backend.
As per my understanding, I would need to install the plugin in order for it to create an "error log" when facing one? In our instance, we lose complete access to the backend.
That is why I provided admin access to you guys so that you can replicate the issue and investigate. I have added the code you suggested but could not locate the debug file as the plugin is not installed. Pls let me know if there is another way to access it.
Unfortunately, the private access details are no longer available, I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
