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[Resolved] Existing pages are already translated but trying to charge full transaction
This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing an issue where changes made to an English page, specifically adding a new h1 tag and an icon, are not being reflected in the translated versions without incurring additional full translation charges.
Solution:
We identified that the main issue stems from the site not being connected to the Translation Memory before making these changes. To resolve this, we recommend connecting your sites to the Translation Memory to ensure translation consistency and avoid similar issues in the future. For detailed instructions on how to connect your sites, please refer to our guide on Automatic Translation Subscription for Multiple Sites.
Additionally, it's important to ensure that during migrations or site copies, the sites are correctly connected to the Translation Memory. This step is crucial for maintaining translation consistency across different environments.
As a one-time gesture, we have deposited 300,000 credits into your account to assist with the translations.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
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Hi okay making good progress.. but found another issue can u help please
okay so I am making a slight change to the English page adding a h1 tag and an icon... but I wish these changes to be reflected in the translated pages, but the system seems to be trying and charge me again for a full translation please see attached...
New h1 tag and icon added to this page
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see attachments for new section
existing pages already translated, but trying to charge full transaction when I run refresh
Welcome to the WPML support forum. I will do my best to help you to resolve the issue.
We hope you have used the same WPML user account in the past for the original site (hidden link). Becuase this issue is happening because of a conflict in translation memory.
Does it happen with multiple pages? One request to make sure the translation memory is working as expected. Please create a simple page for testing with a few of the text from the following page or any fully translated page (which shows *pencil* icon for translation), then try to translate it and check ATE is charging for the translation.
ok so for the Croatia page ( which does NOT show Pencil )
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I created a new page and copied a paragraph into new page ( use same title )
"When you book your campervan holiday with RVRentaCampervan you will be rewarded with not only great service and the best hiring price. How do I get the best deal on campervan hire Croatia? It’s simple, you need to compare all the top suppliers offering camping car renting service. How? Just enter your travel dates into the booking engine, and it will let you compare and find the best prices on your upcoming camper adventure holiday."
As u can see screenshot the system is charging again so not connected to database?
This is happening in many pages.
Your question below my answer I not sure of the question, but I have only 1 user account with WPML
We hope you have used the same WPML user account in the past for the original site (hidden link). Becuase this issue is happening because of a conflict in translation memory.
Sorry I wish to add more information please see attached Croatia without pencil
So I am also testing page with pencil, Spanish
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Copy text from Spanish page
California es un estado grande, y explorar todo el estado en un solo viaje probablemente no sea posible, así que tiene sentido decidir qué quieres ver exactamente. Tanto si el fabuloso Parque de Yosemite, al norte de San Diego, como la famosa Ruta 1 están en tu itinerario, los parques recreativos están cerca y las carreteras son excelentes.
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So now I will translate it to Italian ( not sure why )
Again system charging for translation see attached
I think the first test shows connection with dtabase problem
Would be great if you could login and look to speed up the support and get to the bottom of this....
Thank you for the details. Please fill the private details fields after a full site backup. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies.
Thank you for the login information. It will be great if you can share the credentials of your live site also, after a full site backup. So we can crosscheck it. But will not make any changes in the live site.
Hope you are using the 4.6.15 version of WPML in both sites. Enabling the private option for the next reply.
it is taking a long time let me know if we can do anything to help example rerun the process again or clear down the dev site ready for fresh import etc
Thank you for the updates. As per the records in our ATE server, the live and staging sites have different IDs, which may be causing the issue. So consulting with our team for an expert opinion now. We will get back to you as soon as possible. Please wait.
2) The following post was updated before the translation was completed. So a new translation job is registered for this post. That is why ATE charged for automatic translation again. Always please make sure the translation is complete (pencil) icon before updating the original language post or page. It will help us to avoid similar issues in the future.
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But we have added 10,000 ATE credits to your account now. Please check and let us know your feedback.
1.. Do I have todo anything ? or is this now set correctly , as I do not see any messages when login to the live account?
2.. I tried to refresh the content on the Italian version of the page hidden link
and it is still charging 3,000 plus credits..... how can this be fixed for this page an others
new question 1
"The following post was updated before the translation was completed. So a new translation job is registered for this post. That is why ATE charged for automatic translation again"
You say NOT completed, it looks complete to me I have 3 translated pages so can u claify what I am nott undersdtanding
How do I detect these pages that are bot compete ( pencil) ? and how do I update them so I am not charged when I make changes to the new dev site
new question 2
Happy u found the issue but can u give some more direction on what we need todo ? do we rerun the conversion
Thank you for the feedback. Sorry, I am not available for a chat now.
One request, if possible, can you please make a new copy of the site? After installing the new copy, log in to the new copy and visit its WPML>>Translation Management dashboard and check if it is showing a *WPML detected a new address for this site* alert like the following or not.
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We can see the translation status of a Post in the following locations. The pencil icon indicates translation is complete, the + icon indicates not translated yet, gear icon indicates translation is in progress.
1) WPML>>Translation Management Dashboard, under each post type (like Posts, Pages, Destinations)
2) In Post lists (likes Posts>>All Posts or Pages>>All Pages or Destination>>All Destinations)
3) In the WPML Language widget of the Post Edit screen (it will be on the right side of the screen)
