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[Resolved] Header Menu Item with Bookly and QT Thermen theme

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to translate a button text that is added via the Theme Customizer and is facing issues with the translation.
Solution:
If you're experiencing this issue, we recommend you follow these steps:
1. Navigate to WPML > String Translation.
2. Click on Translate texts in admin screens ».
3. Enter the button text in the search box.
4. If the text appears, select it and click on Add to String Translation.
5. Return to WPML > String Translation.
6. Find the text at the top, click the "+" icon under the language flag, and add your translation.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.

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Last updated by Prosenjit Barman 2 weeks, 4 days ago.

Assisted by: Prosenjit Barman.

Author Posts
November 25, 2024 at 4:49 pm #16441328

vtebC

Background of the issue:
I am trying to show the translated button "Reserveren" in the right upper corner in the navigation menu on my site hidden link. I have searched in the Strings and found the menu item, and it is translated but not showing.

Symptoms:
The translated button "Reserveren" is not appearing in the navigation menu despite being translated.

Questions:
Why is the translated button not showing in the navigation menu?
How can I ensure the translated menu item appears correctly?
November 26, 2024 at 7:11 am #16442720

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
Thanks for contacting WPML Support.

I understand the issue you're facing. Upon checking the header, I found that the text you're trying to translate is part of a button provided by the theme, which can be added via the Theme Customizer. When customizations are made in the Theme Customizer (Appearance > Customize), we first need to register the string for translation from the Admin screen before we can translate it. Please follow the steps below and check if they help with translating the logo:

1. Please navigate to "WPML > String Translation".
2. Scroll down and click on "Translate texts in admin screens »".
3. Once the page loads, enter the button text in the search box.
4. If the text appears in the results, select the text and click on "Add to String Translation".
5. Return to "WPML > String Translation".
6. The text should now be at the top. Click the "+" icon under the language flag and add the translation for that button text.

I hope these steps help resolve the button text translation issue. However, if you need any further assistance or clarification on any of the steps, please don't hesitate to reach out — I’d be happy to help!

Best regards,
Prosenjit