Infinite loading and translations not happening

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Our wait time is higher than usual, please make sure you are meeting the minimum requirement - https://wpml.org/home/minimum-requirements before you report issues, and if you can take a look at current Known Issues - https://wpml.org/known-issues/. Thank you.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
10:00 – 14:00	10:00 – 14:00	10:00 – 14:00	10:00 – 14:00	10:00 – 14:00	-	-
16:00 – 20:00	16:00 – 20:00	16:00 – 20:00	16:00 – 20:00	16:00 – 20:00	-	-

Supporter timezone: Asia/Jerusalem (GMT+03:00)

Tagged: ATE, Bug

This topic contains 0 replies, has 1 voice.

Last updated by Itamar 3 days, 12 hours ago.

Assisted by: Itamar.

Author	Posts
April 16, 2025 at 11:35 am
cedricP-6	Background of the issue: I am trying to resolve an issue where translations are stuck on an infinite loading icon. I have ensured that the memory and parameters required by our hosting are OK. I attempted to cancel and re-launch the translation batch, but nothing worked. Every plugin is up to date. See the issue: hidden link, hidden link, hidden link. Link to a page where the issue can be seen: hidden link. Symptoms: The translations are stuck on an infinite loading icon. Questions: Why are the translations stuck on an infinite loading icon? What steps can I take to resolve the infinite loading issue?
April 16, 2025 at 12:14 pm
April 20, 2025 at 7:51 pm #16950269
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I'll continue to help you with this issue. Currently, I can see one translation job that is stuck. It is the homepage. Please see the attached screenshot. We are investigating this issue. Are there any more pages you see stuck? Regards, Itamar.
April 21, 2025 at 9:13 am #16951331
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I'm consulting our second-tier supporters about this issue and will update oyu here once I have news about it. I appreciate your patience. Itamar.
April 21, 2025 at 8:20 pm #16952701
cedricP-6	Hello Itamar, Okay, let me know as it is still stuck indeed and not working. Thanks!
April 23, 2025 at 11:47 am #16959470
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, When we attempt to re-deliver the translation job in question from our end, we receive a 500 error response from your site's server. We need to check for PHP errors while we try to re-deliver the job. For this, we need to enable WordPress's debug log. Is it enabled on your site?You can read more about it here. https://wpml.org/documentation/support/debugging-wpml/ Since we need to re-deliver the job from our side and immediately check for errors, we must have FTP access. However, you have not provided it yet. Can you please provide FTP access to your site? For this, I'm enabling a private reply for the following message. Regards, Itamar.
April 23, 2025 at 4:19 pm
April 24, 2025 at 11:26 am #16964047
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, and thanks for the access details. I could connect to your site and proceed with the instructions from our second-tier supporter. I have found a PHP error while re-delivering the translation job in question to your site. I have shared it with our second-tier supporter, and now I am awaiting his reply. I'll keep you updated here. I appreciate your patience. Itamar.
April 27, 2025 at 9:29 am #16972065
cedricP-6	Hello, Any update for us?
April 28, 2025 at 2:08 pm #16975305
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Our second-tier supporter was unable to solve this issue from our side. He asked me to get a copy of your site for further investigations. Please allow me to take a copy of your site. For this, I must install a plugin like Duplicator or All In One Migration. Please let me know if you agree. Thanks, Itamar.
April 28, 2025 at 3:24 pm #16975658
cedricP-6	Yes, you have my OK. Please do what needs to be done.
April 30, 2025 at 8:23 am #16982373
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Thanks. I created a package of your site with the All In One Migration plugin that was already installed on your site. I sent it to our second-tier supporters. I'll update you here once I have news about this issue. I appreciate your patience. P.S. I noticed that WPML is deactivated on your site. Regards, Itamar.