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Supporter timezone: Europe/Bucharest (GMT+02:00)

This topic contains 6 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year, 8 months ago.

Assisted by: Mihai Apetrei.

Author Posts
May 5, 2023 at 7:43 pm #13596565

innovexA

I want to translate some strings like a placeholder in the comment box I changed in strings but didn't translate.

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May 6, 2023 at 5:30 am #13597495

innovexA

I need help

May 7, 2023 at 4:14 am #13599657

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

1. Before your ticket is assigned to one of my colleagues, can you please share a URL of that page so that we can see the form?

2. Is this the default WordPress form where you can leave a comment on a post or is the form created with a specific form plugin or from the theme settings?

Please let us know.

Mihai Apetrei

May 8, 2023 at 5:27 am #13601689

innovexA

Sorry for late reply I hide comment section now I want to change this checkout fields label in arabic hidden link

this checkout field comes from this plugin WooCommerce Checkout & Account Field Editor free version
How to do that?

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May 8, 2023 at 9:20 am #13603387

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi and thank you for the update.

The proper way to translate strings depends a lot on how they have been implemented inside the theme/plugin.

1. Please try this:

Go to WPML > String Translation and at the bottom of the page you will find a checkbox called "Look for strings while pages are rendered". You can enable (check) that and then go in the front end to a page where you have that string showing up and then go back to WPML > String Translation and search for that string and see if it now shows up.

2. If you can't find them inside the WPML > String Translation, they might be added as admin text.

This should be the normal process to find and translate admin text strings:
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

Please let me know how that goes.

Kind regards,
Mihai Apetrei

May 9, 2023 at 6:31 am #13609811

innovexA

It was added and translated but not showing on checkout field

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May 9, 2023 at 9:28 am #13611841

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there and thank you for the update.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

The topic ‘[Closed] Need help for translating some strings’ is closed to new replies.