Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to display size options for products in WooCommerce. While the sizes display correctly in English, they do not appear in other languages. Specifically, the sizes are not visible, and the selection of product sizes is impossible, affecting the ability to purchase products in translated languages.
Solution:
First, check if the attributes for the product sizes are present on the backend for the translated ID. If they are missing, you should sync them. We recommend following the steps outlined in this documentation: Syncing Attributes Across Languages.

If this solution does not resolve your issue or seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 0 voices.

Last updated by Julia 1 day, 1 hour ago.

Assisted by: Marcel.

Author Posts
November 27, 2024 at 12:18 pm #16449057

Julia

Background of the issue:
I am trying to display size options for products in WooCommerce. In English, the sizes display correctly, but in other languages, they don't. The issue can be seen on this page: hidden link

We are supposed to start our Black Friday sales this afternoon. This is URGENT!

Thank you!

Symptoms:
The different sizes (15 ml and 100 ml) are not visible in translated languages. Instead, it only says 'Taille' in French, and I can't select the product, making it impossible to buy.

Questions:
Why are the size options not visible in translated languages?
How can I make the size options selectable in other languages?

November 27, 2024 at 4:04 pm #16450996

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

Have you checked if the attributes are present on the backend for the translated ID? If not, you might want to try syncing them, following the steps outlined here: Syncing Attributes Across Languages.

Best regards,
Marcel

November 28, 2024 at 11:28 am #16454591

Julia

Yes, that's what we did and now it works. Thank you!