Some Images are 404 in translated pages

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This topic contains 5 replies, has 2 voices.

Last updated by alexandreP-37 1 year, 10 months ago.

Assisted by: Andreas W..

Author	Posts
March 28, 2023 at 7:56 am #13346467
alexandreP-37	We use WP, ACF Pro and WPML pro on our website cms. All plugin versions are up to date. We use Crowding as Translation management system, where our translation agency receives the translation jobs and sends them back to us. The problem is that some images are missing, where others are not. For instance, the original language (English) page links to this image correctly: hidden link But the same image on the French version’s of the page is 404. The img url is hidden link As you can see, the url is different and has the “en” folder included which provokes the error. What could be causing this ? - perhaps some WPML setting configuration is incorrect but it's weird since some images are ok in both languages. I attached a printscreen of the wpml media settings. Is there any documentation that you are following? https://wpml.org/documentation/getting-started-guide/media-translation/ https://wpml.org/forums/topic/images-of-translated-products-wont-show/ Is there a similar example that we can see? You can check our cms homepage (it is behind a http password : login: "apptweak" password: "ToTheM00n!" ) hidden link
March 28, 2023 at 9:15 am #13347055
alexandreP-37	Note that i duplicated the site locally and disabled all plugins except WPML, ACF and the WPML-ACF plugins and the issue remains.
March 28, 2023 at 9:54 pm #13352929
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Please go to WPML > Settings > Media Translation and press the "Start" button. This option will create all the missing media library entries in all languages and this should solve the issue. Take note, that this task can demand a bigger amount of time, depending on how many images are used on the site. If this will not solve the issue, please let me know. Best regards Andreas
March 30, 2023 at 9:48 am #13365441
alexandreP-37	Hi Andreas, I did it (it updated 36K images which seems like a lot but ok). The issue remains with one particular image. Trying to understand what is going on, i went to Media Translation (/wp-admin/admin.php?page=wpml-media) and I see this (see printscreen). It seems the French image stands on its own and is set as an original translation . I don't know why. The ACF Custom Field for that image is set to CopyOnce. What would be the proper way to fix this? (I can go into the database and edit the attachment entry if necessary).
March 30, 2023 at 5:56 pm #13369757
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Does this somehow affect the Frontend of the website? This can happen if you upload an image to the WordPress Media Library while having the language in the top admin bar set to French. Please revise the media library in French and try to locate the image, as it seems as if it can not longer be found - which means it maybe was been removed from the server already - if so, then please delete the media library entry for this image and upload it again while having the admin bar set to English. If hope this helps, if not, let me know. Best regards Andreas
March 31, 2023 at 7:28 am #13372711
alexandreP-37	ok, it makes sense, and now i understand how to avoid it in the future. I fixed it by manually uploading the missing image in the intended location in our CDN. Thank you!