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This topic contains 2 replies, has 1 voice.

Last updated by konstantinosM-8 4 weeks, 1 day ago.

Assisted by: Alejandro.

Author Posts
December 5, 2024 at 8:53 pm #16483863

konstantinosM-8

Background of the issue:
I am trying to translate my website from Greek to English using WPML. The password to access the website is 'derma'. I have translated every page.

Symptoms:
Some pages still display Greek text in the English version, specifically: hidden link, hidden link, hidden link. The menu popup also does not get translated, nor are the links available in translation: hidden link. However, other pages display the translated content normally.

Questions:
Why are some pages still displaying Greek text in the English version?
Why is the menu popup not translated and links not available in translation?

December 6, 2024 at 5:56 am #16484593

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There!
I hope you're doing well.

Before this thread gets assigned to my colleague, I'd like to offer some initial guidance or potential solutions.

I reviewed the links you shared and understood the issue. Since the pages are built using default Elementor widgets, they should translate without any problems. However, this type of issue can sometimes occur if the String Translation plugin is not activated before adding the translation.

Could you please open the default page in the WordPress editor, make a small change to the page title, save the changes, update the translation, and then check if the English translation displays correctly?

For the popup, please ensure that the popup template is translated following the instructions provided here: https://wpml.org/documentation/plugins-compatibility/elementor/#translating-elementor-templates.

Regarding the links, you may need to locate them in the Translation Editor and add the translations. Detailed instructions can be found in this guide: https://wpml.org/faq/how-to-translate-urls-shortcodes-and-html-attributes-using-the-advanced-translation-editor/.

Please try and let us know how it goes. We'll be happy to help if you need further assistance in this matter.

Best regards,
Prosenjit

December 6, 2024 at 12:40 pm #16486034

konstantinosM-8

Hi Prosenjit,

Many thanks for your reply.

The issue with the pages that did not display the translated content has been resolved by following your instructions.

However, I still can't figure out how to fix the menu popup issue.
Please note that the menu icon is set to trigger the opening of a popup template, which includes the menu.

I have translated the popup template. The header has no fields available for translation.

Also, after the fix of the homepage issue, the names of the testimonials are no longer available for translation and remain untranslated.

Thank you,

Kostas

Popup template.JPG
Name fields of homepage not available for translation.JPG
Menu popup template.JPG
Homepage.JPG
Header.JPG
December 9, 2024 at 10:27 am #16491829

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

Alright, let's focus on one issue at a time:

With the popups, are you using a plugin to create this popup? is it an elementor widget and not a thir party plugin?

how are you assigning it to the site?

If you wish, I could access your site and take a look myself 🙂

December 9, 2024 at 3:40 pm #16494028

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

Hi there!

Can you check the page now and see if it works? I applied this workaround: https://wpml.org/errata/elementor-translated-popups-not-displaying-correctly-in-page-builder-container-links/

And it seems that did the trick.

Try it out and let me know if there are more issues I can assist you with.

December 9, 2024 at 3:55 pm #16494098

konstantinosM-8

Hi,

The website front end seems to be down now, due to this code.

Thanks,

Kostas

error.JPG
December 9, 2024 at 4:15 pm #16494193

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

Oh sorry,

It did work before but there's another situation that created this instead: https://wpml.org/errata/elementor-translated-pages-show-stale-content-after-being-updated/

As soon as I set that cache as inactive, everything started working. can you check again, please?

December 9, 2024 at 4:18 pm #16494200

konstantinosM-8

Hi Alejandro,

Many thanks for the quick reply.

The menu works correctly now.

The only minor issue is that the names on the testimonials on the homepage are not available for translation.

Thanks,

Kostas

December 10, 2024 at 10:00 am #16496950

konstantinosM-8

Hi Alejandro,

Please note that another issue has happened after the fixes:
In the home page, in the English version, the button "Types of rashes" links to hidden link which is a pdf file, while it was set to link to hidden link which is the actual page.
The same thing happens with the button "Rash management".
Also, now the links of these buttons are not available for translations as they were before.

Thanks,

Kostas

December 10, 2024 at 10:37 am #16497342

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

Hi there!

I resent the page to translate and it seems that did the trick, Could it be in the past you tried to translate the names from WPML > String Translation? because I saw it initially didn't appear in the translation editor, but i re-sent the page to translate via WPML > Translation Management and it not only appeared but it seems like it was already translated in the past.

Anyways, it's there now and it got translated normally 🙂

December 10, 2024 at 10:39 am #16497348

konstantinosM-8

Many thanks Alajandro, all the issues are now resolved!