Something went wrong with the automatic translation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	-
-	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	-

Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: ATE

This topic contains 10 replies, has 2 voices.

Last updated by Kor 4 days, 15 hours ago.

Assisted by: Kor.

Author	Posts
October 10, 2024 at 9:07 am #16273579
lisaL-10	Background of the issue: I am trying to use automatic translation on my site hidden link, but something went wrong. Symptoms: The automatic translations with IDs 114981630 and 114981631 are stuck. Questions: Why is the automatic translation stuck and how will it work again? We postet the English website now and have a discrepancy to the German and French Website and this problem needs to be solved as soon as possible.
October 10, 2024 at 5:36 pm #16276584
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, We have a prepared step-by-step solution to address it. You can check it here: https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page Please let me know if you need any help or has questions regarding it. I'm waiting for your feedback.
October 10, 2024 at 7:30 pm #16276794
lisaL-10	Hi Kor, Unfortunately, this did not resolve my issue as there is no Jobs in Translation Management. I only have Dashboard, Translator and Tool and a translation I can only pause but not delete. Thank you for your help.
October 10, 2024 at 7:30 pm #16276810
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
October 10, 2024 at 7:43 pm #16276828
lisaL-10	Hi Kor, I just downloaded the Updraft Plus Plugin and I wanted to do the backup. I could now do the backup. Can you send me the previous link again where I can put the reply private?
October 11, 2024 at 3:54 pm #16280530
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Here you go.
October 15, 2024 at 1:27 pm #16291072
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've checked your Website and I can see that the homepage is not translatable and I've tried adding some custom XML configuration but it did not work. Looks like some Ohio Theme VC modules are causing some issues. I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To guide you further, please adhere to these instructions: 1. View the Duplicator instructions video: hidden link 2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ 3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files. Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large. Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
October 21, 2024 at 9:14 am #16311130
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've downloaded a copy of the site and I will investigate this further and will come back to you as quickly as possible.
October 24, 2024 at 2:48 pm #16327043
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. We've checked and it seems to work fine when I removed the "Accordion" from the page as shown in the attached screenshot. Could you check with your theme author and see if they have any information about the incompatibility with WPML? Also, I'd recommend that they join our 'Go Global' program (https://wpml.org/documentation/support/go-global-program/) where our Compatibility developers will help them make their product 100% compatible with WPML for free.
October 31, 2024 at 8:14 am #16349980
lisaL-10	Dear Kor Thank you for your assistance and support. I just had a look at the Website and it is still not translated to German or French so apparently the automatic translation is still not working. I checked with the Ohio theme and it said that Ohio Theme is fully compatible with the WPML plugin but we need to buy the plugin license separately. Honestly, I am a bit lost because I thought we have the license and I don't know why the automatic translation is not working. However, on the website we got a message that the Duplicator Pro license is missing (see picture). Could this have anything to do with the error in the translation? What could be next steps to make it work? Best,
November 1, 2024 at 9:40 am #16354416
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your response. I apologize for any confusion. Let me clarify: I've created a duplicate of the homepage at this link: hidden link and set it to "Private" so it won't be visible to your visitors. I translated it into French, and it works as shown in the attached screenshot. The pencil icon indicates that the page is fully translated into that language. However, to successfully translate the French page, I need to remove the "Accordion" module from the page builder as shown in the attached screenshot, as it is causing translation issues. This is why I'm asking you to consult with your theme author. Additionally, this theme is not compatible with WPML, as it does not appear on this list: https://wpml.org/theme/ . You can search for the theme name using the search form. If it's listed, it means it has been tested and is fully compatible with WPML. You can disregard the Duplicator Pro message, as it is unrelated to the translations.