[Resolved] Teaser Box from Total theme -> url not translated

Hello Stéphane,

Thank you for contacting the support.

Can you please go to WPML > Settings > Translate Link Targets and run the scan (see attached)? And then recheck if it helps.

Other than that you may also check in ATE and search for the links to see if these are translated correctly? See https://wpml.org/faq/how-to-translate-urls-shortcodes-and-html-attributes-using-the-advanced-translation-editor/ for details.

Please let me know and I'll try my best to help you further on the matter.

Regards.

Thank you for the details.

Yes please provide temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.

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Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend.

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Thank you for your patience and cooperation.

I was able to fix the problem (in your staging site) by registering vcex_teaser shortcode in WPML -> Settings -> Custom XML configuration (https://wpml.org/documentation/translating-your-contents/page-builders/how-to-register-page-builder-modules-and-theme-options/):

<wpml-config>
  <shortcodes>
    <shortcode>
      <tag>vcex_teaser</tag>
      <attributes>
        <attribute>heading</attribute>
        <attribute>url</attribute>
      </attributes>
    </shortcode>
  </shortcodes>
</wpml-config>

This is a common case among page builders, since they keep evolving and new stuff being added. This shortcode needed to be recognized by WPML (as mentioned above).

So now the URLs set for the teaser box in default language are available for translation in ATE, as well as, in ST. And you can simply search (https://wpml.org/faq/how-to-translate-urls-shortcodes-and-html-attributes-using-the-advanced-translation-editor/#how-do-i-translate-urls-with-the-advanced-translation-editor) for "https" when updating/adding translation in ATE and replace with the translated version URL (see attached).

Since your "Translated document options" in WPML -> Settings are set to "Translate (this will include the slug in the translation and not create it automatically from the title)", you'll need to translate the slugs manually as mentioned above.

Thank you for trying.

As mentioned in the guide https://wpml.org/documentation/translating-your-contents/page-builders/how-to-register-page-builder-modules-and-theme-options/:

Before you can see your module in the Translation Editor you need to do the following:

1. Open the original page with the module on the front-end. This will trigger the module registration.

2. Update your original page. You can do a small change like adding a period and deleting it. Just be sure that once you click the Update button the translation has the round icon and not the pencil one. If you still see the pencil icon it means that the translation was not updated and the new module was not added to the Translation Management.

So at this point all you need to edit your page, having this module or widget, make some change in the content, save and update the translation. And in ATE search for the URLs.