Translated ACF field labels (using String translation) are not reflected in the front-end

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to translate certain labels ('Morning' and 'Afternoon') in an ACF group using WPML's String Translation. Despite following the usual procedure, these specific strings were not appearing.
Solution:
We initially requested site access to review the configuration and ensure proper roles were assigned for access. After gaining access, we re-translated the strings in the String Translation interface. To address the issue of strings not appearing, we followed the steps outlined in the guide on finding strings that don't appear on the String Translation page, which can be found here: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#enable-auto-register-strings.

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Last updated by Carlos Rojas 3 months ago.

Assisted by: Carlos Rojas.

Author	Posts
November 21, 2024 at 10:37 am #16428333
jeroenP-6	Background of the issue: I am trying to translate some labels in an ACF group. I followed the following procedure: Go to WPML -> String Translation, select the correct domain of the "acf-field-group-=[x]", and translate strings from EN to NL. I have updated WP to 6.7, WPML Multilingual CMS to 4.6.14, and WPML String Translation to 3.2.15. I followed https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/translating-acf-field-labels-with-wpml/ Symptoms: Translated ACF field labels (using String translation) are not reflected in the front-end. Questions: Why are the translated ACF field labels not showing on the front-end? Is there a step I missed in the translation process for ACF field labels?
November 21, 2024 at 11:21 am #16428639
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hello, Thank you for contacting us I would like to take a look at the site's configuration. I have set your next message private so you can securely share the access credentials to the site. Please don't forget to create a full backup of the site before sharing the credentials. Looking forward to your message. Regards, Carlos
November 21, 2024 at 11:56 am #16428793
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi, Thankyou for sharing the credentials. I will need you add the administrator role to the user you shared so I can access the WordPress dashboard and WPML configuration.
November 21, 2024 at 12:23 pm #16428886
jeroenP-6	Hey Carlos, I see you already have the Administrator role:
November 21, 2024 at 1:33 pm #16429296
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Thanks! I have translated the strings in String Translation again. Please check if the issue has disappeared.
November 21, 2024 at 2:41 pm #16429678
jeroenP-6	Hey Carlos, Thanks! I see most labels are translated, except for all "Morning" (Ochtend) and "Afternoon" (Middag) labels. What did you do differently to make the labels appear?
November 21, 2024 at 2:44 pm #16429711
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Great! I followed the steps described in this guide: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#enable-auto-register-strings
November 21, 2024 at 3:23 pm #16430007
jeroenP-6	I don't understand. What did you exactly do to make the translations appear? I have tried to translate all labels once again, but the "Morning" (Ochtend) and "Afternoon" (Middag) labels don't come through. What am I doing wrong?
November 22, 2024 at 10:51 am #16433308
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi there, I can't say exactly what you might be doing wrong, but I can share this link: hidden link and attach a screenshot where you can how I find the strings.
November 22, 2024 at 11:13 am #16433448
jeroenP-6	Ah, it seems that these strings were located in other ACF groups, which is quite strange. But searching for the exact string did yield the results I was looking for, thanks!
November 22, 2024 at 11:14 am #16433451
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Great! Is there anything else I can help you with?