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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to register their site with WPML because the site key is not matching.

Solution:
1. We recommend going to your WPML account profile and removing the key generated for the site you are attempting to register.
2. Navigate to the WordPress admin area, go to Plugins -> Add New -> Commercial tab.
3. Click on 'Unregister WPML' or 'Register WPML' and then click on 'Get a key for this site'.
This will automatically generate a new key code for your site.

If the solution provided here does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket. You can do so by visiting the WPML support forum.

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This topic contains 1 reply, has 2 voices.

Last updated by Bobby 9 months, 2 weeks ago.

Assisted by: Bobby.

Author Posts
April 29, 2024 at 5:26 pm #15578417
April 29, 2024 at 11:14 pm #15578941

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi There,

Please go to your wpml.org account profile and remove the key generated for the site you are attempting to register

Then go to Plugins->Add new->Commercial tab
Unregister WPML or Register WPML and click on "Get a key for this site"

This will automatically generate a key code for your site

Let me know your results, please.

May 2, 2024 at 7:04 pm #15588872

petraB-14

Now, it worked. Thanks a lot!