unable to translate WooCommerce Checkout Manager by quadlayers

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to translate WooCommerce Checkout Manager by quadlayers using WPML.
Solution:
If you're experiencing this issue, we recommend trying the following steps:
1. Navigate to WPML → String Translation. Scroll to the bottom of the page and click on the Translate texts in admin screens link. This will direct you to a searchable list of admin strings. Search for your specific string, select it, and then click Add to String Translation.
2. Alternatively, you can make a small change to the field title or content and save it. Then, go to WPML > String Translation > Translate texts in admin screen, search for the adjusted string, and add it to String Translation. Finally, translate the string using the WPML String Translation.
For more detailed guidance, refer to our documentation on translating admin and settings strings.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request

This topic contains 5 replies, has 2 voices.

Last updated by micheleT-17 2 weeks ago.

Assisted by: Dražen.

Author	Posts
November 25, 2024 at 7:15 pm #16441855
micheleT-17	Background of the issue: I am working on a site under development and trying to translate WooCommerce Checkout Manager by quadlayers using WPML. Symptoms: I am unable to translate WooCommerce Checkout Manager by quadlayers. Questions: How can I translate WooCommerce Checkout Manager by quadlayers using WPML?
November 26, 2024 at 3:30 pm #16445894
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hello, Thanks for contacting us. While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly. Can you please try next: - Go to WPML → String Translation. Scroll to the bottom of the page and click the Translate texts in admin screens link.This takes you to a searchable list of admin strings. Search and select your string and click Add to String Translation. or next method shared by my colleague: - https://wpml.org/forums/topic/woocommerce-checkout-manager-with-wpml/#post-10922217 Let us know how it goes. Regards, Drazen
November 29, 2024 at 3:46 pm #16460559
micheleT-17	Thanks, i tried but nothing changed
December 2, 2024 at 3:06 am #16464096
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi Michele, I suggest you follow some steps below and see if it helps: - Edit the field > Make a small change to the field title/content > Save. - Go to WPML > String Translation> Translate texts in admin screen > Search for the adjusted string above > Add it to String Translation. - Go to WPML > String Translation and translate the string. Following the documentation https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#translate-admin-and-settings-strings If it does not help, I would like to request temporary access (wp-admin and FTP) to your site so I can take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info. ❌ IMPORTANT: Please backup your database and website before proceeding ❌ You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/ Looking forward to your reply. Thanks
December 5, 2024 at 4:54 pm #16483049
micheleT-17	hi i done that but nothing changed, i translated the plugin string but it doesn't works
December 6, 2024 at 7:13 am #16484701
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hi, 1) Please share URL and few examples of strings that are not translated and from where have you added them. 2) Please share the access details of your website, so I can log in and take a look. I’m enabling a private message for the following reply. We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/  - Please backup the site files and database before providing us access.   - If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.   Thanks, Drazen
December 6, 2024 at 8:45 am #16485032
micheleT-17	Solved in string translations