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Supporter timezone: America/Lima (GMT-05:00)

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This topic contains 3 replies, has 2 voices.

Last updated by Andreas W. 1 day, 4 hours ago.

Assisted by: Andreas W..

Author Posts
October 3, 2024 at 3:16 pm

vascoC

Background of the issue:
I am trying to solve slow website loading issues. I tested and found that with WPML plugins, the loading time is around 22 seconds. Without WPML plugins activated, it goes down to 4 seconds. The issue can be seen on the page: hidden link.

Symptoms:
The website loading time increases significantly from 4 seconds to 22 seconds when WPML plugins are activated.

Questions:
Can you help me solve the slow website loading issue caused by WPML plugins?

October 3, 2024 at 3:51 pm
October 3, 2024 at 3:53 pm #16251185

vascoC

Can help me please?

October 4, 2024 at 5:36 pm #16255521

vascoC

Any update?

October 4, 2024 at 5:54 pm #16255551

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further.

You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it.

IMPORTANT
Please be sure to make a backup copy of the website and database before allowing us access.
If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.

I may have to install a plugin called "All In One WP Migration" to make a copy of the website where I can investigate the issue further.

However, I would also be very grateful if you could provide a staging site or copy of the website from your server yourself for this purpose. This step would only be required if the issue is replicable on such a staging site.

If you have any questions about creating such a staging site, you can consult your hosting provider. Just take note that WPML should be registered on this site again.

If you are unable to provide such a copy of the site for testing, please let me know on this ticket.

The private response form looks like this:
hidden link

Next time you reply, click "I still need assistance."

Video:
hidden link

Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form.

Best regards
Andreas