This thread is resolved. Here is a description of the problem and solution.
Problem:
I am experiencing time outs on the WP Admin dashboard when I enable WPML Multilingual CMS. The dashboard doesn’t load; however, the front end is unaffected.
Solution:
The issue was resolved when the AddThis plugin was disabled via WP-CLI. The WP Admin dashboard became accessible again. It’s unclear whether the issue was a conflict with WPML, WP version 6.2.2, or PHP 8.1.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
I am trying to:
Once I enable WPML Multilingual CMS the WP Admin dashboard starts timing out. I cannot even provide a Debug Bar data since the dashboard does not load, only the front end.
Here is the WP debug file - hidden link
Debug bar log in front-end - https://pastebin.com/Wa7dytw5
Link to a page where the issue can be seen: hidden link
I expected to see:
WordPress Admin dashboard
Instead, I got:
The application did not respond in time.
Response code 504
Unfortunately, Pantheon does not allow to change that value, and the plugin was working fine before. I even tried the step from this issue in previous ticket - https://wpml.org/forums/topic/wpml-making-admin-really-slow/
Plugins have the latest updates.
I downgraded WP from 6.3 to 6.2.2, but it did not help.
I've tried different things, like switching to twentythree theme, disabling the plugins, but the admin sill being inaccessible is an issue and I'm at a loss.
If it would be helpful we could provide access to SFTP, which would give you access to server logs (Php slow and Php fpm). Would that be helpful?
Please consider that we do not have enough knowledge about the ins and outs of the hosting service you use to be able to judge or do something about it.
What I can suggest is that we give you a way to copy your website to our server and see if there are any issues there.
If not, I'm afraid there is nothing that we can do code wise and it should be handled by the hosting service.
If you are interested I can provide you the details on how to copy your website to our server.
Hi Christopher,
If you could provide that, it would be helpful.
FYI, I found out that the issue currently is in the read only environment, the only writable path is wp-content/uploads.
Thanks!
