Can I get my money back because I'm not happy with the plugin's performance?

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is not satisfied with the WPML plugin's performance
Solution:

We recommend check out our tips here: https://wpml.org/forums/topic/how-can-i-improve-performance-of-a-slow-site/#post-15350474. If after applying these suggestions the issue persists, please provide us with detailed information so we can offer further assistance.

Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, we encourage you to open a new support ticket for personalized assistance at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Performance

This topic contains 1 reply, has 0 voices.

Last updated by Andrey 6 days, 17 hours ago.

Assisted by: Andrey.

Author	Posts
March 31, 2025 at 10:36 am #16878693
borislavH	Background of the issue: I am trying to get a refund for the WPML plugin because I am not happy with its performance. The site I need help with is hidden link. Symptoms: I am not happy with the plugin's performance. Questions: Can I get my money back because I'm not happy with the plugin's performance?
March 31, 2025 at 6:52 pm #16880668
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. If you’d like to request a refund, you can fill out the form here: https://wpml.org/purchase/refunds/ However, if you’d prefer to give it another try before proceeding with a refund, we recommend checking out these tips to help improve your site’s performance: https://wpml.org/forums/topic/how-can-i-improve-performance-of-a-slow-site/#post-15350474 If the issue persists after applying the suggestions, please let us know with detailed information so we can further assist you.