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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that the 'create an account with styleduo' field on the checkout page is not translated when not logged in, despite other elements being correctly translated.
Solution:
We recommended the following steps to resolve the issue:
1. Navigate to WPML-> String Translation.
2. If the string is not immediately visible, proceed to 'Translate texts in admin screens' by scrolling down and clicking on the link.
3. Search for the required strings.
4. Select the strings and click on the 'Add to String Translation' button.
5. Return to the String Translation page by clicking on the '« Return to String Translation' link.
6. Translate the strings, clear the cache, and then verify the changes on the front end.
For more detailed guidance, please refer to our documentation on translating texts in admin screens: Translating texts that don't appear on the String Translation page.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

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This topic contains 1 reply, has 0 voices.

Last updated by martinM-118 4 weeks, 1 day ago.

Assisted by: Osama Mersal.

Author Posts
February 13, 2025 at 12:02 pm #16701741

martinM-118

Background of the issue:
I have translated my checkout page with WPML, and almost all is working. When I am not logged in, I have an option in checkout to create an account with styleduo field, but this field is not translated. Everything else is translated as you see on the printscreen. I cannot see the field 'create an account with styleduo' because I am logged in to my website Admin account. When I log out, the translation is missing only in this field. I tried manually to change the text but I cannot change it when I edit the checkout page.

Symptoms:
The 'create an account with styleduo' field on the checkout page is not translated when not logged in.

Questions:
Why is the 'create an account with styleduo' field not translated on the checkout page when I am not logged in?

February 13, 2025 at 1:42 pm #16702765

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Please go to WPML-> String Translation and search for this string to translate it.

If you couldn't find it, please check the following steps:

1- Go to WPML-> String Translation
2- Scroll down and click on the "Translate texts in admin screens »" link
3- Search for the needed strings
4- Select the strings
5- Click on the "Add to String Translation" button
6- Then click on the "« Return to String Translation" link
7- Translate the strings, clear the cache, and check the front end

Kindly check our guide to know more about translating texts in the admin texts screen. (https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/)

Best regards,
Osama

February 13, 2025 at 2:09 pm #16702966

martinM-118

Yes i finally managed to find it 🙂 and i could se it was missing translation.

Thank you very much